Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Design thinking is a strategy and methodology to uncover user needs, understand human behavior, and design solutions that align with users’ problems, preferences, and…
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As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
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Knowledge graphs allow organizations to create webs of knowledge representing relevant domains. As a result, they can seamlessly break down data silos so that information…
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Access to an organization’s collective knowledge boosts employees’ productivity and ability to innovate. But enabling knowledge access is a challenge, especially in large and…
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Articles|
KM Engagement Challenges and Solutions
Employee engagement has always been key to success in knowledge management (KM), but the “how” of engagement is ever-changing. As enabling technologies, workforce…
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Busy but not productive: it is the feeling that everyone dreads. At APQC's 2022 PPM and KM Conference, APQC’s Holly Lyke-Ho-Gland and Cindy Hubert led a general session on…
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Supporting Technical Experts at TechnipFMC
Technical experts give your organization its competitive edge, but how do you identify, support, and develop technical talent over time? At APQC's 2022 Process and Knowledge…
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Knowledge and Process: An Irresistible Match
APQC’s 2022 Process and Knowledge Management conference provided an opportunity for KM and PPM professionals to connect and discover the ways in which the two disciplines are…
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Faced with content findability challenges throughout the business, it would have been easy for Shopify to look for a shiny new tool to fix all its KM problems. Instead, the…
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Jones Lange LaSalle’s product management group struggled to engage employees in knowledge management. To combat this problem, the team used design thinking and service design…
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Case Study|
Managing Knowledge Content at Allstate
Allstate wanted to consolidate its KM technology across business areas and establish a universal set of standards for knowledge content. To accomplish this, it launched…
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At Grant Thornton, content management activities were spread across the enterprise, which created work for high-level staff and made it difficult to enforce standards. The KM…
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Prudential Financial provides insurance, investment management, and other financial products and services to individual and institutional investors. The company recognized…
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Getting Started with KM Change Management
Change management is a key ingredient in every successful knowledge management (KM) program. In this article, you will learn what KM change management entails and tips to get…
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Case Study|
Knowledge Management at Berry Appleman & Leiden LLP
Berry Appleman & Leiden (BAL) is a leading corporate immigration law firm serving U.S. and global companies around the world. APQC interviewed Katie Stone, knowledge…
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