Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data is useless if no one can find it. So how can organizations ensure the right data is easily accessible when staff needs it most? For intellectual property law firm, Fish…
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Ensuring Knowledge Continuity at NASA
Susan Snyder and Michael Bell share how NASA has created tools and processes to capture mission-critical expertise and promote the importance of knowledge sharing.This is an…
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In this session, Merck's Grace Chen and Melanie Adams present a case study outlining how traditional and new KM approaches helped preserve expertise in the face of a pause…
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Turning Chaos Into Opportunity
APQC’s 2023 conference concluded with remarks from keynote speaker Dr. Shimi Kang (Psychiatrist and Author), Lynda Braksiek (Principal Research Lead, APQC), and speaker and…
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Jason Drake, Director of Innovation Enablement at Tate & Lyle, a global supplier of food and beverage ingredients to industrial markets, discusses the beginning of his…
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Recently, knowledge management has been elevated to a global level at Novartis. They have secured executive-level sponsorship from the highest levels of senior management and…
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When the operational excellence team at Pratt & Whitney decided to improve their operating systems, they wanted to ensure integration with their KM framework. CJ Nusom and…
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In thinking about how to organize and hand off continuous improvement initiatives, Land O’Lakes presenter Gabriella Corradi (Animal Nutrition Training Manager) realized that…
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When conceptualizing and building a knowledge management program at your organization, one of the things you should do first is understand the different types of archetypes…
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Scott Parker from Sinequa presented an overview of how generative AI and other emerging search technologies can improve enterprise search systems, enabling employees to find…
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Ramping Up KM—and Scaling Down—At CRB
KM teams should always be equipped with a strong business case for the value of their work—and be ready to shift their priorities on a dime in response to change. Suzan…
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How do you capture R&D knowledge and make it accessible to multiple business units that span the globe? Sonia Henry, knowledge management lead, and France Despert, principal…
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At APQC’s 2023 Conference, Dave Boland (Chief Knowledge Officer) and Susan Sommers (Director, Innovation and Solutions) shared insights and lessons learned from Ogletree…
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Driving Change with KM at TechnipFMC
Global energy leader TechnipFMC faced a significant challenge as it sought to implement a new engineering process and make it stick among a group of 5,000 engineers. In the…
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In 2022, over 400 KM leaders were surveyed about their programs' inputs and outputs. In this executive summary, 11 best practices are summarized into four broad categories: …
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