Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Getting Started with End-to-End Processes
Process frameworks and end-to-end process maps provide a standardized way for organizations to apply ownership and governance to their cross-functional processes and to…
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Process frameworks and end-to-end process maps provide a standardized way for organizations to apply ownership and governance to their cross-functional processes and to…
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Founded in 2013, Workato enables business and IT teams to integrate their apps and automate business workflows without compromising security and governance. Workato needed to…
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Using data from APQC's recent Best Practices in Process Frameworks survey, this article focuses on the top two framework adoption challenges—buy-in and engagement, and…
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Organizations struggle with balancing process standardization with customability and ensuring end-users have the contextual information they need to execute work effectively…
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This blinded case study focuses on a consumer goods company and explores the following: Why the organization adopted the PCF without any customizations or adaptations …
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In the past two years, Adventist HealthCare Rehabilitation's (AHC’s) director of business processes and projects, Marya De LaCruz Sabalbaro, has worked with her organization…
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Aerospace and defense organization Raytheon has a long history in leading innovation. But as technology and business conditions change, Raytheon must be able to adapt to…
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This case study explores how Concentra was able to establish the foundation required for sustainable and scalable growth by developing and combining structured and…