Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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The North Atlantic Treaty Organization (NATO) is an international political and military alliance of 32 nations. The NATO Communications and Information Agency (NCI Agency)…
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Articles|
When and How to Reskill for New Technology
Reskilling is a talent management approach that involves identifying employees working in jobs for which the organization has declining demand and training them to take on…
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Articles|
Top Supply Chain Trends in 2024
In April 2024, Dr. Christian Grandzol from the Nicholas J. Giuffre Center for Supply Chain Management at Commonwealth University interviewed APQC’s Marisa Brown as part of…
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To objectively assess, manage, and compare product development performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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To objectively assess, manage, and compare product development performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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To objectively assess, manage, and compare product development performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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When leaders hear the phrase ‘process improvement,’ it makes sense that technologies like automation or generative AI might come to mind. However, management accounting…
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Top KM Opportunities for 2024
Knowledge management (KM) investments are expected to remain steady in 2024 as organizations continue to invest in it. KM drives employee engagement, productivity, and…
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According to APQC's Knowledge Management Priorities and Trends survey, change management remains the top priority skill for KM to develop. This sustained focus has helped…
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Case Study|
Evolving Excellence in KM at Cognizant
Cognizant is a leading professional services company focused on transforming clients' business, operating, and technology models for the digital era. APQC spoke with…
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Benchmarking Code of Conduct
This internationally accepted standard provides detailed guidelines for organizations in conducting their benchmarking activities. Adherence to APQC's code of conduct…
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Knowledge Management (KM) professionals strive to achieve a culture of knowledge sharing and collaboration through the implementation of KM strategies, approaches, processes,…
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Articles|
What Supports Accurate Spend Analysis
Supply chain organizations are always looking for greater visibility into spending. Spend analysis enables procurement professionals to identify the value of spending with…
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Reports & White Papers|
Emerging Technologies for KM: Artificial Intelligence
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.This report examines how…
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Articles|
Total Cost to Acquire Talent
Two trends are putting significant pressure on the cost to acquire talent: 1) scarcity of talent with the latest, most-in-demand skills and 2) competition to provide a…