Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Case Study|
Maintaining Excellence Through Change at Mercer
Mercer is a global professional services company providing organizations with solutions that meet the personal, professional, and financial needs of their employees. They…
-
Articles|
How To Use APQC’s KM-CAT
APQC's Knowledge Management Capability Assessment Tool (KM-CAT) enables organizations to evaluate their knowledge management maturity level and identify opportunities for…
-
In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…
-
Presentation Slides|
2023 Excellence in KM Showcase: Unveiling Insights from High-achieving KM Programs
In this webinar, you will learn about APQC's Excellence in Knowledge Management program (EiKM) , and Knowledge Management Capability Assessment Tool and hear from two…
-
In a recent webinar, APQC's Darcy Lemons and Lynda Braksiek share insights on how to get started, no matter where you are in your knowledge management journey. In addition,…
-
PTT Public Company Limited (PTT) is a Thai state-owned oil and gas company. Its operated businesses consist of natural gas, gas transmission, international trading, new…
-
The U.S. Navy Carrier Team One designs, champions, and improves operational processes for U.S. Navy aircraft carrier maintenance. Established in 1997, Carrier Team One…
-
Teach for America (TFA) is a nonprofit organization that works in partnership with 50 urban and rural communities across the United States to expand educational opportunity…
-
Saudi Aramco is a multinational integrated energy and chemicals company based in Dhahran, Saudi Arabia with a diverse portfolio of more than 200 projects across multiple…
-
Articles|
Picking the Right KM Technology
Technology is an essential ingredient for every knowledge management (KM) program. Employees rely on tools to help them capture knowledge, share it with others, and access…
-
Automation and AI have received a lot of attention from the knowledge management (KM) crowd over the past decade. For most of this time, the discussion focused on what…
-
Case Study|
Excellence in Knowledge Management at Arup
Ove Arup & Partners (Arup) is a multinational professional services firm that provides engineering, design, planning, project management, and consulting services for all…
-
Case Study|
Excellence in Knowledge Management at SNC-Lavalin
Professional services and project management company SNC-Lavalin achieved a Level 4 maturity on APQC's Knowledge Management (KM) Capability Assessment Tool at the enterprise…
-
Presentation Slides|
Exploring Excellence in Knowledge Management
In 2019, APQC launched its Excellence in Knowledge Management award to recognize organizations with mature KM capabilities in the areas of strategy, people, process, and…
-
Case Study|
Excellence in Knowledge Management at Schlumberger
Schlumberger is a global leader in technology for reservoir characterization, drilling, production, and processing for the oil and gas industry. It earned APQC’s 2019…