Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This article summarizes a Q&A with APQC’s Holly Lyke-Ho-Gland (principal research lead, process and performance management) as part of a recent Argyle Forum webinar. In the…
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In August of 2019, APQC spoke with Stonnington’s Raj Subramaniam about the local government’s digital transformation efforts. New compliance requirements, process…
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In October of 2019, process and performance management professionals came together in Houston for APQC’s Annual Process and Performance Management Conference. This year’s…
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Simulation Modeling at the Port of Vancouver
Simulation modeling provides a risk-free, cost efficient mean of examining the operation of complex processes and test improvement ideas before they are implemented. During a…
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Cherwell Software needed a program to streamline manual and sometimes duplicative processes in place to convert a prospect to a customer. This overview describes Cherwell’s…
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In this presentation at APQC's 2019 Process and Performance Management Conference, Marisa Brown and Andrea Stroud shared insights from several recent APQC research projects…
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When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…
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TechnipFMC’s Digital Services & Innovation group supports the organization through the rapid development of digital solutions to support customers and back-end operations. At…
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While Lean principles and techniques might be commonplace to process and performance management professionals, they are often game-changers when taught more broadly within an…
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Organizations are pouring countless dollars into digital transformation, but many fail to lay the groundwork for true digital transformation. Instead, they create a mishmash…
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The workplace is an ecosystem that requires balance. When this ecosystem is disrupted, employees become disengaged, reactive, and unwilling to change. In her keynote address…
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What Sets Process Leaders Apart?
In a keynote panel discussion at APQC’s Process and Performance Management Conference, Jeff Varney, John Tesmer, Carla Zilka, and Paul Fjelsta discussed some of the most…
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Scaling Agile Processes
Agile is a project management paradigm that stresses iteration, collaboration, self-organization, and customer centricity. In this highly participatory Think Tank session,…
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Change management is more important than ever. With more than three-quarters of organizations embarking on a digital transformation, they need to address the resulting…
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Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…