Resource Library

Why Senior Process Analyst Steve Slate Won't Stop Fixing Broken Processes

The best process people are passionate—in fact, some might even call them obsessive. When they see a bad or broken process, they dig in to learn all they can, zoom out to…

Analyzing Processes: How to Use a Process Classification Framework

Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …

Grassroots Digital Transformation at Oxfam International

APQC met with Dianna Langley, Head of Digital Workplace at Oxfam International, to learn how Oxfam improved efficiency, standardization, and collaboration through an…

Developing an Enterprise Perspective with HR Process Analysis and Design Specialist Sajjad Shaikh

Process work is all about the big picture. Process people know that even the smallest change in one area can have huge impact downstream, and that organizations pursuing…

Enabling Flexible Change Management at a Real-Estate Organization

A real-estate organization’s change management team could not provide sufficient support to projects. It was responsible for change project execution but did not have…

Implementing Lean Six Sigma for Process Improvement at Broward County Public Schools

As a highly effective approach to quality assurance, Lean Six Sigma (LSS) focuses on continuous improvement tools and techniques to eliminate waste, increase productivity,…

Applying Process Improvement to Response to Intervention at Boone County School District

Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…

How the Maumee City School District Uses Strategy and Culture to Improve

When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…

How Value Chains Can Help Organizations Bust Through Silos

Organizational silos negatively impact customers, employees, and the organization’s ability to innovate and be agile. How can organizations bust through these silos? At APQC…

Designing Processes for Informative Differentiated Assessment: Christ Church Grammar School Case Study

In February 2019, APQC K-12 Education interviewed Christ Church Grammar School (CCGS) to discuss their recent school improvement initiative that has revamped how they manage…

Boone County School Improvement Process: Ensuring Equal Opportunity to Learning

One of the strategic imperatives of any educational organization is to provide a guaranteed and viable curriculum, ensuring equity in learning opportunities for all students…

Strategic Aligment at Montgomery Public Schools

School districts are the product of politics and history. Their boundary lines are often jagged and contain diverse communities with families of vastly different backgrounds,…

Digging into School District Data to Transform Public Education

The public education system in the United States generates massive amounts of data. And yet, educational leaders often struggle to use data to make informed decisions. At…

Process Management and Improvement at Montgomery County Public Schools

Continuous improvement is a growing focus in public education. From the federal level all the way to individual classrooms, continuous improvement is at the heart of many…

Implementing Lean Principles at Des Moines Public Schools

In March 2015, Des Moines Public Schools embarked on something new: Implementing lean processes to create continuous improvement in productivity and efficiency. The idea was…