Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Supporting strategic planning and the execution of its strategic initiatives is the gold star of how process teams provide high-profile, intrinsic value to their…
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Articles|
The Expanding Role of Process Teams
Amid all the crises, over the last couple of years organizations have a higher-level of understanding of the value these disciplines provide. Consequently, process teams were…
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The best process people are passionate—in fact, some might even call them obsessive. When they see a bad or broken process, they dig in to learn all they can, zoom out to…
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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APQC met with Dianna Langley, Head of Digital Workplace at Oxfam International, to learn how Oxfam improved efficiency, standardization, and collaboration through an…
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Articles|
Developing an Enterprise Perspective with HR Process Analysis and Design Specialist Sajjad Shaikh
Process work is all about the big picture. Process people know that even the smallest change in one area can have huge impact downstream, and that organizations pursuing…
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A real-estate organization’s change management team could not provide sufficient support to projects. It was responsible for change project execution but did not have…
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Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…
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When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
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As a highly effective approach to quality assurance, Lean Six Sigma (LSS) focuses on continuous improvement tools and techniques to eliminate waste, increase productivity,…
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Organizational silos negatively impact customers, employees, and the organization’s ability to innovate and be agile. How can organizations bust through these silos? At APQC…
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Case Study|
Designing Processes for Informative Differentiated Assessment: Christ Church Grammar School Case Study
In February 2019, APQC K-12 Education interviewed Christ Church Grammar School (CCGS) to discuss their recent school improvement initiative that has revamped how they manage…
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One of the strategic imperatives of any educational organization is to provide a guaranteed and viable curriculum, ensuring equity in learning opportunities for all students…
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The public education system in the United States generates massive amounts of data. And yet, educational leaders often struggle to use data to make informed decisions. At…
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Continuous improvement is a growing focus in public education. From the federal level all the way to individual classrooms, continuous improvement is at the heart of many…
