Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC conducted its annual research survey in early 2024 to determine Knowledge Management professionals' top objectives and priorities. The survey asked KM respondents to…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Articles|
Narrative Thinking with Lance Weiler
Solving difficult problems requires collaboration. But as anyone who has spent time in a bad meeting or a dysfunctional project group will tell you, collaboration can go…
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Articles|
KM Engagement Challenges and Solutions
Employee engagement has always been key to success in knowledge management (KM), but the “how” of engagement is ever-changing. As enabling technologies, workforce…
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Busy but not productive: it is the feeling that everyone dreads. At APQC's 2022 PPM and KM Conference, APQC’s Holly Lyke-Ho-Gland and Cindy Hubert led a general session on…
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Tools & Templates|
KM Engagement and Culture FAQ
This guide answers the questions APQC hears most related to engaging employees in knowledge management (KM) and building a knowledge sharing culture across the organization.
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Many organizations see their internal cultures as impediments to effective knowledge management (KM), but culture is notoriously difficult to pin down. It’s hard to know what…
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People and culture factors can make or break a knowledge management (KM) program. With engaged employees and a supportive culture, KM thrives. Without these factors, KM…
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Tools & Templates|
Understanding KM Maturity Capabilities: Communications
This tool outlines how building KM communications evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the communications section of…
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Articles|
KM Champions at Mercer
Stakeholder engagement is an essential component of any healthy knowledge management (KM) program. Although there are many ways to boost support for KM among colleagues, one…
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To learn how emotional intelligence works and how organizations can leverage it, APQC interviewed Bill Benjamin, partner at the Institute of Health and Human Potential…
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In a hybrid workplace, some employees work remotely while others work in an office. This arrangement allows organizations to preserve the benefits of remote work—greater…
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Each generation has its own quirks, preferences, and habits when it comes to virtual collaboration. Understanding these nuances can help knowledge management (KM) teams…
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Storytelling is one of the most powerful ways to motivate participation in knowledge management (KM). Stories that illustrate the real-life benefits of knowledge sharing and…
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Infographics|
Creating KM Communications Plans on the Road to KM Maturity
Every knowledge management (KM) program needs to communicate the what, how, when, where, and why of knowledge sharing and collaboration. This infographic shows what KM…