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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Observation and Analysis Approaches for Knowledge Capture
One way to capture critical knowledge is by observing and analyzing employee behaviors. Compared to other critical knowledge capture techniques, such as interviews, these…
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Tools & Templates|
Collaboration Approaches for Knowledge Capture
Collaboration is one of the best ways to get critical knowledge out of people's heads so that it can be captured and transferred. Knowledge management (KM) offers a variety…
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Reports & White Papers|
Choosing the Right Knowledge Transfer Approach
When selecting a knowledge transfer approach for a given scenario, APQC recommends familiarizing yourself with the options and then asking key questions about the nature of…
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Peer-to-peer knowledge sharing is more interactive and engaging than reading a document or watching a video. It also helps employees build their networks and feel more…
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The surest and most straightforward way to preserve organizational knowledge is by documenting it. Well before the establishment of the knowledge management discipline,…
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Learning sessions remain a go-to knowledge transfer approach because, no matter how much technology you add or subtract from the equation, the overall format is still very…
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One of the primary goals of knowledge management (KM) is to transfer knowledge from those who have it to those who need it. To do this, KM teams need to pull knowledge out of…
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Articles|
Using Experts to Transfer Knowledge
Every organization has subject matter experts with deep know-how and well-honed capabilities. These individuals do highly valuable and often irreplaceable work in their day…
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Tools & Templates|
Learning Approaches for Knowledge Transfer
Learning approaches, such as classes and instructional modules, are designed to optimize employees' skills and competencies. Because skill and competency building often…
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Tools & Templates|
Structured Elicitation Approaches for Knowledge Transfer
Elicitation refers to a series of processes/techniques to make tacit knowledge explicit, or in other words, to extract knowledge stored in someone's head and document it so…
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Tools & Templates|
Peer-based Sharing Approaches for Knowledge Transfer
Peer-based refers to knowledge sharing that occurs directly between employees. Peer-based sharing is interactive and personal, which makes it well-suited to the transfer of…
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Tools & Templates|
Documentation Approaches for Knowledge Transfer
Documentation is the process of codifying knowledge into written, audio, visual, and/or video assets. When knowledge is in the form of content, it can be transferred to…
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Knowledge management benefits project and portfolio management because it offers the tools to help everyone get on the same page, share knowledge with one another, and…
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Tools & Templates|
How Teach for America Facilitates Collaborative Problem Solving
This document outlines Teach for America's process for running learning labs, facilitated sessions that help employees and supported teachers solve current challenges,…
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Tools & Templates|
Oral History Interviews with Retiring Experts: Example Process
As part of their knowledge retention and transfer processes, many organizations record oral histories from retiring experts and long-tenured employees in order to capture key…