Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Tools & Templates|
Now in the Resource Library: Knowledge Management
APQC's bi-annual "Now in the Resource Library" report (NITRL) provides a comprehensive guide to recently released Knowledge Management (KM) research and content in the…
-
Tools & Templates|
Idea Management and Innovation Approaches for Supply Chain
Almost every organization recognizes that it needs to transfer and reuse institutional knowledge, but many do not know where to start or how to select the best approach for a…
-
Tools & Templates|
Collaboration Approaches for Supply Chain
Many supply chain leaders want to facilitate collaboration, but do not know where to start or how to select the best tool/approach for a given scenario. This guide is…
-
Tools & Templates|
APQC's Knowledge Flow Process Framework
APQC’s Knowledge Flow Process is a seven-step cycle describing how knowledge flows through organizations. The cycle includes creating, identifying, collecting, reviewing,…
-
Tools & Templates|
Key Measures For Virtual Collaboration Applications
Virtual collaboration applications are becoming ubiquitous as organizations look to digitize communications and help remote, hybrid, and geographically dispersed teams co…
-
Tools & Templates|
Key Measures for Lessons Learned Processes and Approaches
APQC defines a lessons learned approach as a knowledge sharing activity in which an organization debriefs project or event participants in order to understand what went well,…
-
Tools & Templates|
Key Measures for Expertise Location
This document lists measures commonly used to evaluate expertise location processes and systems (i.e., tools and approaches that help employees find and reach out to…
-
Tools & Templates|
Key Measures for the Transfer of Best Practices
This document lists measures commonly used to evaluate approaches for transferring best practices among teams, locations, departments, and/or business units. The list…
-
Tools & Templates|
Key Measures for Communities of Practice and Networks
This document lists measures commonly used to evaluate communities of practice and networks. The list includes both activity measures, which track participation and…
-
Tools & Templates|
Key Measures for Collaboration
This article lists examples of measures that organizations can use to track collaboration adoption and participation, efficiency and quality, engagement and satisfaction, and…
-
Tools & Templates|
KM Event Types: Pros and Cons
Events are a great way to engage employees in knowledge management (KM). This tool includes pros, cons, requirements, and case examples for various types of KM.
-
Tools & Templates|
Communities and Networks FAQ
This guide answers the questions APQC hears most related to communities of practice, also known as networks.
-
Tools & Templates|
Knowledge Retention & Transfer FAQ
This guide answers the questions APQC hears most related to knowledge retention and transfer.
-
Tools & Templates|
Understanding KM Maturity Capabilities: KM Tools and Approaches
This tool outlines how building KM tools and approaches evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the KM tools and…
-
Tools & Templates|
Tools and Templates for Lessons Learned
APQC has studied approaches for capturing and transferring lessons learned for many years. Some approaches rely on facilitated workshops that bring together participants in a…