Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Webinars & Videos|
How APQC's Process Classification Framework® Can Help Deliver Better Process Management
In this video, Jonathan Kraft, Manager of Open Standards Benchmarking at APQC, gives an introduction to APQC’s Process Classification Framework®, the world’s most widely-used…
-
Webinars & Videos|
Three Benefits of Strong End-to-End Process Governance
In this video, Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, discusses three key points organizations should…
-
Webinars & Videos|
How to Get Started with End-to-End Processes
In this video, Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, discusses how to get started with end-to-end processes.
-
Webinars & Videos|
How End-to-End Processes Relate to APQC's Process Classification Framework (PCF)
In this video, Madison Lundquist, Principal Research Lead for APQC’s process and performance management research area, discusses how end-to-end processes relate to APQC’s…
-
Webinars & Videos|
How to Leverage Process Frameworks
APQC's recent Best Practices in Process Frameworks 2023 survey revealed that almost three-fourths of organizations use a process framework. Process frameworks help…
-
Webinars & Videos|
Excellence in KM: An Interview with Executive Vice President of PTT Organization Effectiveness Srisuk Boonpetch
PTT Public Company Limited (PTT) received APQC’s 2022 Excellence in Knowledge Management recognition for achieving Level 5 maturity at the enterprise level on APQC’s KM…
-
Webinars & Videos|
Improve Project Success with a Process Framework
In this webinar recording Lawrence Dillon, CEO of ENKI LLC and Paul Dandurand, CEO of PieMatrix will discuss how they use APQC’s Process Classification Framework (PCF)® to…
-
Webinars & Videos|
Tipping Points for KM at the Asian Development Bank
How do you change knowledge management in a 50+ year old organization, where knowledge management was understood as counting knowledge products and knowledge events? What are…
-
Webinars & Videos|
Process and Performance Management for Diversity and Equity
Process tools are typically used for service improvement and cost saving, but they are also ideal for evaluating an organization's ability to deliver on diversity and equity…
-
Webinars & Videos|
How Innovative Is Your KM Approach?
How do you imagine your approach to knowledge management will look one, two, or five years from now? Will you be considered indispensable, or will your KM approach fail to…
-
Webinars & Videos|
Survive and Thrive with a KM Strategy to Drive Innovation
"Innovate or die" has never been truer than it is today amid the global coronavirus-driven economic crisis. In times like these, knowledge management can be an engine that…
-
Webinars & Videos|
From Conceptualization to Value creation with Shared Services
Setting up a Shared Service center in India was built out of need with the labor arbitrage making a compelling case, dating back to more than three decades of outsourcing. …
-
Webinars & Videos|
How KM Supports Innovation
The last year has solidified the need for organizations to innovate—not just their products and services, but also their business models, supply chains, and internal…
-
Webinars & Videos|
Embedding Intelligence in KM: Cognizant Technology Solutions
Cognizant has leveraged the power of automation and AI to enhance its KM systems, helping end-users save time and connect to relevant knowledge. The organization has…
-
Webinars & Videos|
The Mercer Brain: The Brain Behind Content Findability
As the world's largest HR consulting firm, Mercer relies on its intellectual capital to engage with prospects and clients. But despite having a wealth of information at its…