Cognizant has leveraged the power of automation and AI to enhance its KM systems, helping end-users save time and connect to relevant knowledge. The organization has transitioned from a “seek” model (in which users must find knowledge by browsing and searching) to a “serve” model (in which KM systems proactively recommend knowledge, insights, and reusable assets to sales and project teams based on their needs). This webinar outlines Cognizant’s transformation journey, including:
- Business triggers
- Design, development, and implementation of intelligent systems
- Challenges faced and how the KM team overcame them
- Change management
- Measurement and results
This is the webinar recording; click here for a copy of the presentation slides.