Embedding Intelligence in KM: Cognizant Technology Solutions

Published On:
May 22, 2020
Authored By:
Sharmista Mukherjee, Gopalakrishnan K, and Shanthi Sampathkumar
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Cognizant has leveraged the power of automation and AI to enhance its KM systems, helping end-users save time and connect to relevant knowledge. The organization has transitioned from a “seek” model (in which users must find knowledge by browsing and searching) to a “serve” model (in which KM systems proactively recommend knowledge, insights, and reusable assets to sales and project teams based on their needs). This webinar outlines Cognizant’s transformation journey, including:

  • Business triggers
  • Design, development, and implementation of intelligent systems
  • Challenges faced and how the KM team overcame them
  • Change management
  • Measurement and results

This is the webinar recording; click here for a copy of the presentation slides.