Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Now in the Resource Library: Knowledge Management
APQC's bi-annual "Now in the Resource Library" report (NITRL) provides a comprehensive guide to recently released Knowledge Management (KM) research and content in the…
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Excellence in Knowledge Management 2023
In 2023, APQC recognized eight organizations as recipients of its Excellence in Knowledge Management program (EiKM). This recognition was based on evaluating their KM…
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Achieving KM Maturity and Business Impact
APQC interviewed KM leaders at organizations that have participated in its Knowledge Management Capability Assessment Tool in order to learn about their journeys toward KM…
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Webinars & Videos|
Why Knowledge Management Exists in Ogletree Deakins
In 2023, APQC recognized Ogletree Deakins as a recipient of its Excellence in Knowledge Management program (EiKM), which achieved a Level 4 maturity (4.67) at an enterprise…
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Webinars & Videos|
Excellence in KM at a Pharmaceutical Company
In 2023, APQC recognized Novartis as a recipient of its Excellence in Knowledge Management program (EiKM), which achieved Level 3 maturity (3.23) at a business unit level…
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Webinars & Videos|
Excellence in KM at Ogletree Deakins
In 2023, APQC recognized Ogletree Deakins as a recipient of its Excellence in Knowledge Management program (EiKM), which achieved a Level 4 maturity (4.67) at an enterprise…
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Webinars & Videos|
KM Team Roles Within a Pharmaceutical Company
In 2023, APQC recognized Novartis as a recipient of its Excellence in Knowledge Management program (EiKM), which achieved Level 3 maturity (3.23) at a business unit level…
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Articles|
Knowledge Management and Process Management: A Winning Combination for Continuous Improvement
By effectively harmonizing process and performance management (PPM) with a strong knowledge management (KM) program, organizations can realize unexpected synergy and…
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In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…
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In a recent webinar, APQC's Darcy Lemons and Lynda Braksiek share insights on how to get started, no matter where you are in your knowledge management journey. In addition,…
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Presentation Slides|
How to Leverage APQC's KM Maturity Assessment
In this webinar, APQC's Darcy Lemons and Lynda Braksiek provide an overview of APQC's Knowledge Management Capability Assessment Tool and the process for getting started…
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APQC's Knowledge Management Portfolio Assessment Process
Over time, knowledge management programs mature, business priorities shift, and new technologies emerge. Due to these changes, KM teams need to periodically revisit their…
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Digital Transformation: Strategy to Tactics
Digital transformation is a high priority for many organizations. Everyone is talking about it, and leaders want to ensure that digital projects are moving forward…
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Presentation Slides|
Delivering KM Value During Crises and Chaos
In today’s organizations, jarring, rapid-fire change is becoming the new normal. This means that KM teams must learn to thrive amidst a barrage of mergers, acquisitions,…
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Webinars & Videos|
Delivering KM Value During Crises and Chaos
In today’s organizations, jarring, rapid-fire change is becoming the new normal. This means that KM teams must learn to thrive amidst a barrage of mergers, acquisitions,…