Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Each generation has its own quirks, preferences, and habits when it comes to virtual collaboration. Understanding these nuances can help knowledge management (KM) teams…
-
Storytelling is one of the most powerful ways to motivate participation in knowledge management (KM). Stories that illustrate the real-life benefits of knowledge sharing and…
-
Storytelling is so important for encouraging participation in knowledge management (KM). But KM professionals often struggle to gather stories from end users, and they don’t…
-
After a year of virtual meetings, we’re all experiencing a bit of “Zoom fatigue.” In this podcast, APQC’s Mercy Harper talks to APQC Board Chairman Carla O’Dell and Miriam…
-
Infographics|
Creating KM Communications Plans on the Road to KM Maturity
Every knowledge management (KM) program needs to communicate the what, how, when, where, and why of knowledge sharing and collaboration. This infographic shows what KM…
-
In the context of KM, APQC defines communication as: conveying values, context, and purpose; explaining strategy and intent (especially to leaders); or getting information to…
-
On an APQC webinar, APQC Executive Director Cindy Hubert facilitated an interactive panel on accelerating KM adoption and behavior change featuring four leaders from KM teams…
-
On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
-
Tools & Templates|
Approaches to Drive KM Adoption and Knowledge Reuse
Knowledge management (KM) only works when employees actually use KM tools and resources, so KM teams need to deploy targeted approaches to incentivize them to do so. The list…
-
Research shows that a knowledge-sharing culture helps an organization work faster and smarter. But building and sustaining this culture isn't always easy. Learn about 5…
-
Research shows that a knowledge-sharing culture helps an organization work faster and smarter. But building and sustaining this culture isn't easy. Learn about 5 structural…
-
APQC’s research cites knowledge hoarding as one of the top barriers to knowledge sharing inside organizations. Hoarding becomes a problem when employees refuse to share…
-
APQC’s research cites trust as one of the top barriers to knowledge sharing inside organizations. Trust issues occur when employees lack confidence in the KM program itself…
-
Presentation Slides|
KM and COVID-19: Stories from the Front Line
KM leaders are striving to understand the impact of COVID-19 and how to rethink their priorities and projects in its wake. Over the past month, APQC has interviewed more than…
-
Webinars & Videos|
KM and COVID-19: Stories from the Front Line
KM leaders are striving to understand the impact of COVID-19 and how to rethink their priorities and projects in its wake. Over the past month, APQC has interviewed more than…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.