Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2020 Supply Chains: Are We Done Yet? APQC Research Recap
In this December 2020 webinar, Marisa Brown, APQC's Senior Principal Research Lead for Supply Chain Management, recaps the lessons we have learned from 2020 and shares key…
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Finance Shared Services Benchmarks and Trends
APQC recently partnered with ScottMadden to complete the latest cycle of its Finance Shared Services Benchmarking Study. The study focuses on specific processes commonly…
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2020 CFO Trends Report: Disruption and Role Transformation Next Big Things in Finance
Recent research on CFO trends by APQC member organization Grant Thornton suggests a shift in focus for today’s CFO: Strategy and change have emerged as top areas of focus for…
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Why Knowledge-Centric Organizations Need Enterprise Search to Thrive
A key to successful knowledge management is ensuring information is easily accessible. But when it’s stored across different repositories, in all different formats, it has a…
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An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Simplify Process Management to Amplify Success
Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…
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Curating a Process Mindset in Tech Finance
Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…
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How to Use RPA & AI to Hyper-automate Your Processes: Drive Productivity Up and Costs Down
Businesses of today want to leverage automation, whether in its most minimal form or in its entirety. Robotic process automation (RPA) is that quiet murmur that has now…
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Process Toolkit to Challenge the As-Is
In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
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Restoring Healthcare Supply Chains Before a COVID-19 Second Wave
Healthcare organizations shouldn't restore supply chains to pre-pandemic levels; rather, they should focus on greater cost effective and efficient operations. In this session…
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Transformation from Within: Our OpEx Journey
Capital Group ranks among the world's oldest and largest investment management organizations. Over the last five years, it evolved its transformation practices from a single…
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Redesign Your Process Audits: Link with Strategy and Improve your Maturity
Process audits are a norm in most industries and geographies; they are done for an array of reasons including, statutory requirements and internally for management assurance…
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Delivering a Process Thinking Culture
In an effort to de-mystify process work and reconnect with the organization's process thinking roots, the UPS Enterprise Business Process Management Office (eBPMO) set out on…
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World Class Journey- Implementing Business Process Management Across Intel Finance
In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…
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Benchmarking: Two Tales of Success
Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…
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