Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
APQC's Seven Tenets of Process Management Supporting Content and Best Practices
This resource guides you towards the best approach to improving your business process management with detailed definitions and process steps for each of APQC's Seven Tenets…
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This collection brings together summaries of APQC’s major process and performance management research projects from the past five years. All the summaries are open to the…
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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Webinars & Videos|
Technology Implementation Success Starts With Your Process Team
APQC’s Principal Research Lead, Holly Lyke-Ho-Gland, discusses how process teams support technology implementation and why 3 key stakeholders need to work together and the…
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Organizations invest significant resources like time, money, and FTE hours into selecting and implementing new technologies. But without a systematic approach to implement…
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Webinars & Videos|
What are Process Strategic Initiatives?
APQC’s Principal Research Lead, Holly Lyke-Ho-Gland discusses what process strategic initiatives mean and what’s processes roll in them. Strategic planning is a systematic…
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Supporting strategic planning and the execution of its strategic initiatives is the gold star of how process teams provide high-profile, intrinsic value to their…
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Tools & Templates|
How to Use a Strategic Alignment Matrix
Strategic planning is a complex activity that requires the coordination of numerous critical elements. Laying out the relationship of elements can reveal weaknesses, clarify…
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Reports & White Papers|
Best Practices for Driving Agility: Better Structures and Strategy Practices
Through the pandemic, even the most traditional, well-established organizations gained real-world experience being agile. Now the question is whether they have the structures…
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Articles|
Measures of Organizational Agility
Organizational agility is comprised of two key components: strategic responsiveness and organizational flexibility. This article identifies the key factors within each…
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Articles|
Achieving Benchmarking Excellence at Boeing
Benchmarking is one of the most effective steps toward process and performance improvement, but can be an incredibly challenging endeavor in an organization as complex as The…
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Choosing the right quality methodologies is critical for organizations ability to mature their processes, think strategically, and grow their value. But how can organizations…
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This is the collection of recordings for each session from APQC's 2020 Virtual Process and Performance Summit. Click here for the collection of the speakers’ presentation…
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Webinars & Videos|
Transformation from Within: Our OpEx Journey
Capital Group ranks among the world's oldest and largest investment management organizations. Over the last five years, it evolved its transformation practices from a single…
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Webinars & Videos|
Delivering a Process Thinking Culture
In an effort to de-mystify process work and reconnect with the organization's process thinking roots, the UPS Enterprise Business Process Management Office (eBPMO) set out on…