Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Many people initially think of KM as a set of tools that can help connect them to information and expertise. While these tools have evolved significantly over the past few…
-
Webinars & Videos|
Is Your Digital Thread Cut Short?
Every company is a technology (and information) company now, and the Digital Thread brings all your data, insights, designs, and processes into one location to find the…
-
Presentation Slides|
Is Your Digital Thread Cut Short?
One of the buzz-iest concepts in manufacturing, engineering, and knowledge management today is the “digital thread.” The buzz is justified: organizations that turn the…
-
Articles|
Building the Future of Search at Sinequa
Intelligent search tools play a critical role in KM by enabling employees to seamlessly find and share knowledge resources in the flow of work. But implementing intelligent…
-
On this podcast, APQC’s Mercy Harper and Lauren Trees talk with information and content strategy consultant Andy Fitzgerald about what knowledge graphs are and how…
-
On this podcast, APQC’s Mercy Harper and Lauren Trees talk with Juan Sequeda, PhD, principal scientist at Data.World, about what knowledge graphs are the people and process…
-
Presentation Slides|
Accelerate Innovation: Connect Every Employee to the Organization's Collective Knowledge
Globalization, intense competition, and the resultant innovation imperative have changed for good the way large organizations are structured. Expanding your vision of where…
-
Presentation Slides|
KSATT - Knowledge, Skills, Abilities, Tasks and Technology: Combining Knowledge Graphs and Algorithms to Find Hidden Skills
As NASA underwent a reorganization, it recognized a need to gain a data-driven understanding of its workforce's skills and knowledge. The organization gathered disparate…
-
Presentation Slides|
Productizing Knowledge Services: Reimagine Knowledge Flows and Generate Revenue
Improving customer experience is the key to getting your KM tools noticed and used. Grant Thornton applied Agile methodology to brainstorm, scope, build, and release creative…
-
With any knowledge management (KM) tool or approach, the key to success is getting people to use it. Employees want KM to be intuitive, easy, and embedded into their regular…
-
Knowledge graphs allow organizations to create webs of knowledge representing relevant domains. As a result, they can seamlessly break down data silos so that information…
-
Access to an organization’s collective knowledge boosts employees’ productivity and ability to innovate. But enabling knowledge access is a challenge, especially in large and…
-
Busy but not productive: it is the feeling that everyone dreads. At APQC's 2022 PPM and KM Conference, APQC’s Holly Lyke-Ho-Gland and Cindy Hubert led a general session on…
-
Articles|
Understanding Search and Discovery
Finding needed information through consumer tools is easy, but at work, this process is often frustrating and cumbersome. This article condenses the most important and…
-
Tools & Templates|
Understanding KM Maturity Capabilities: Information Technology
This tool outlines how KM information technology (IT) evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the measurement section of…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.