Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Jones Lange LaSalle’s product management group struggled to engage employees in knowledge management. To combat this problem, the team used design thinking and service design…
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Case Study|
Managing Knowledge Content at Allstate
Allstate wanted to consolidate its KM technology across business areas and establish a universal set of standards for knowledge content. To accomplish this, it launched…
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At Grant Thornton, content management activities were spread across the enterprise, which created work for high-level staff and made it difficult to enforce standards. The KM…
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Prudential Financial provides insurance, investment management, and other financial products and services to individual and institutional investors. The company recognized…
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Presentation Slides|
Tipping Points for KM at the Asian Development Bank
How do you change knowledge management in a 50+ year old organization, where knowledge management was understood as counting knowledge products and knowledge events? What are…
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Webinars & Videos|
Tipping Points for KM at the Asian Development Bank
How do you change knowledge management in a 50+ year old organization, where knowledge management was understood as counting knowledge products and knowledge events? What are…
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On this podcast, APQC’s Lauren Trees talks with Jessica Malloy, Senior Knowledge Manager with Harvard Business Publishing Corporate Learning, about the insights she gained by…
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Case Study|
Knowledge Management at Berry Appleman & Leiden LLP
Berry Appleman & Leiden (BAL) is a leading corporate immigration law firm serving U.S. and global companies around the world. APQC interviewed Katie Stone, knowledge…
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Elevations Credit Union wanted to update its KM systems and provide employees with a consistent KM experience regardless of their role, function, or location. The…
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This case study explores how one organization built a top-down and bottom-up improvement process that uses meta data and integrated systems to automate the submission and…
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Knowledge management (KM) programs are well-positioned to contribute to organizational goals around diversity, equity, and inclusion (DEI). After all, good KM relies on…
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APQC’s Order-to-Cash: Best Practices Report provides a best practices for optimizing O2C through strategy and structure, people, process, technology, and measurement…
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Reports & White Papers|
Order-to-Cash: Best Practices Report
APQC’s Order-to-Cash: Best Practices Report provides a best practices for optimizing O2C through strategy and structure, people, process, technology, and measurement…
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Supporting strategic planning and the execution of its strategic initiatives is the gold star of how process teams provide high-profile, intrinsic value to their…
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Collections|
Knowledge Mapping Concepts and Tools
Knowledge maps are powerful tools to inventory an organization’s critical knowledge and pinpoint areas that may be at risk. In many cases, the simple act of creating a…
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