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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections|
Business Process Management Maturity Benchmarks
Prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), this collection highlights benchmarks for organizations from multiple…
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Presentation Slides|
A New Foundation: Rebuilding the Knowledge Base at Elevations Credit Union
Elevations Credit Union is a two-time Malcolm Baldrige National Quality Award winner, and knowledge management has played a crucial role in its improvement journey. This…
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Presentation Slides|
Stronger Together
Business process and knowledge management teams are increasingly being tied to one another and the strategic initiatives of the organization. Learn how unprecedented…
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Presentation Slides|
Pratt & Whitney Operations Process Classification Framework (PCF) Journey
Pratt & Whitney is an aerospace engine manufacturer with many diverse and complex operations processes. Senior leadership recognized that the organization had strong…
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Elevations Credit Union wanted to update its KM systems and provide employees with a consistent KM experience regardless of their role, function, or location. The…
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This case study explores how one organization built a top-down and bottom-up improvement process that uses meta data and integrated systems to automate the submission and…
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Supporting strategic planning and the execution of its strategic initiatives is the gold star of how process teams provide high-profile, intrinsic value to their…
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Organizations struggle with balancing process standardization with customability and ensuring end-users have the contextual information they need to execute work effectively…
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Collections|
Fixing Knowledge & Process Productivity Problems
Wasted time, duplicated work, and inefficient processes have a bearing on an organization’s bottom line. Small inefficiencies add up—and they also impede innovation, agility,…
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Articles|
Empowered Employees Improve Productivity
Most organizations are riddled with inefficiencies that can and should be fixed. But leaders often struggle to see these productivity drains, much less fix them, because they…
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Reports & White Papers|
How Knowledge Management Affects Employee Productivity
In 2021, APQC surveyed 982 full-time knowledge workers to understand how employees define productivity, what factors make them more and less productive, and what…
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Webinars & Videos|
How Process and Knowledge Boost Personal Productivity
In this webinar, APQC Principal Research Leads Holly Lyke-Ho-Gland and Lauren Trees will share their latest research on productivity, including how bad process and knowledge…
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Presentation Slides|
How Process and Knowledge Boost Personal Productivity
In this webinar, APQC Principal Research Leads Holly Lyke-Ho-Gland and Lauren Trees will share their latest research on productivity, including how bad process and knowledge…
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Reports & White Papers|
Process Interventions for Better Productivity
Too often, the word “productivity” conjures images of manufacturing floors, e-commerce warehouses, or the Toyota Production System. Efficiency (often measured as throughput)…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Generation Analysis
In mid-2021, APQC surveyed full-time knowledge workers across industries to understand: How they define and measure work productivity Factors that make them more and…