Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Organizational culture can often be messy and ambiguous in the course of daily work. Even when an organization has a high-level culture that drives its mission and values,…
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Defining Culture in the Business
Culture plays a critical role in shaping organizations for good or ill: While it can be a source of empowerment and creativity, it can also lead to misunderstandings and…
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Lessons learned are key to sustainable, effective project management. This article describes the lessons learned program run by Saudi Aramco’s project management office,…
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Portfolio management is a means to apply a standardized process for improving value and project delivery. Though many organizations have a portfolio management process for…
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Managing Change for Digital Work
APQC has surveyed and interviewed hundreds of organizations about their digital transformation initiatives over the past two years, and we consistently find that change…
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The term project isn’t an accurate description for digital transformation—or at least, it shouldn’t be. True digital transformation is not a one-and-done acquisition of…
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Live Future Ready with Scenario Planning
In an uncertain and unpredictable world, disruptions to business as usual—whether good or bad—can come at any time. While no organization or finance professional can predict…
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Knowledge management (KM) teams often find that their goals and activities overlap with those of the learning and development (L&D) organization. Both want to connect people…
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Government entities are known to be hierarchical, conservative, and characterized by silos. As such, it’s hard for government organizations to change. At APQC’s 2019 Process …
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Many companies are embracing Agile, a project management paradigm that stresses iteration, collaboration, self-organization, and customer centricity. However, people are…
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Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…
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When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
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Preparing students for success after graduation does not need to come at the expense of academic excellence. In a presentation at APQC’s 2019 Process and Performance…
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Enabling People for Sustainable Process Work
At its core, process management is the administrative activities aimed at (1) defining a process, (2) establishing responsibilities, (3) evaluating process performance, and …