Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
KM Champions at Mercer
Stakeholder engagement is an essential component of any healthy knowledge management (KM) program. Although there are many ways to boost support for KM among colleagues, one…
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On an APQC webinar, APQC Executive Director Cindy Hubert facilitated an interactive panel on accelerating KM adoption and behavior change featuring four leaders from KM teams…
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On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
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Presentation Slides|
KM and COVID-19: Stories from the Front Line
KM leaders are striving to understand the impact of COVID-19 and how to rethink their priorities and projects in its wake. Over the past month, APQC has interviewed more than…
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Webinars & Videos|
KM and COVID-19: Stories from the Front Line
KM leaders are striving to understand the impact of COVID-19 and how to rethink their priorities and projects in its wake. Over the past month, APQC has interviewed more than…
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Webinars & Videos|
Fostering a KM Culture: Toyota Motors, Ruckus Networks, and Schlumberger Discuss Ways to Encourage Knowledge Sharing
In March 2020, APQC hosted a webinar with KM leaders from Toyota Motors North America, Ruckus Networks, and Schlumberger to find out how they have overcome cultural hurdles…
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In March 2020, APQC hosted a webinar with KM leaders from Toyota Motors North America, Ruckus Networks, and Schlumberger to find out how they have overcome cultural hurdles…
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Collections|
2019 Knowledge Management Webinars
APQC hosts monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, whereas others feature external thought…
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Reports & White Papers|
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
This whitepaper outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the right…
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Collections|
Promoting Knowledge Management and Making It Stick
Motivating employees to share and reuse knowledge has always been the holy grail of knowledge management. But what actually convinces employees to change their habits and…
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Case Study|
Enabling Knowledge Sharing and Project Collaboration at a Software and Technology Consulting Firm
This blinded case study focuses on a software and technology consulting firm that wanted to make its sales, delivery, and support personnel as efficient as possible while…
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This blinded case study focuses on a large software company that wanted to improve the flow of knowledge between its product groups and the rest of the organization and give…