Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Excellence in Knowledge Management 2023
In 2023, APQC recognized eight organizations as recipients of its Excellence in Knowledge Management program (EiKM). This recognition was based on evaluating their KM…
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Improving Collaboration Across the Supply Chain
The complex nature of supply chain management requires collaboration across locations and functions, as well as with external partners. There is a need to connect people to…
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2023 Knowledge Management Webinars
APQC hosts regularly scheduled knowledge management (KM) webinars to engage members and foster connections. Some of these events feature internal KM subject matter experts …
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Exploring APQC's Knowledge Flow Process
APQC’s Knowledge Flow Process is a seven-step cycle describing how knowledge is created, identified, collected, reviewed, shared, accessed, and used within organizations…
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2023 Knowledge Management Priorities & Predictions
With the markets changing rapidly and the rise of remote and hybrid work, companies have had to re-evaluate their priorities for knowledge management and collaboration. This…
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This “KM Essentials” collection explains why organizations should identify strategically important knowledge and outlines techniques for doing so. The collection includes an…
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2022 KM Program Benchmarks and Metrics
In 2022, APQC expanded and enhanced its flagship knowledge management program benchmarking survey in response to shifts in enterprise knowledge needs, workforce structure,…
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KM Essentials: How to Transfer Knowledge
This “KM Essentials” collection explains why organizations should capture and transfer critical knowledge, along with techniques and best practices for doing so. The…
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KM Essentials: Communities of Practice
This “KM Essentials” collection is designed for those new to communities of practice or looking for a refresher on foundational concepts and approaches. The collection…
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Managing Project Knowledge
To help project management teams and offices build the right KM capabilities, APQC conducted research in 2016-2017 exploring the intersection of knowledge and project…
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Virtual Collaboration: Rules of the Road
Digital transformation, social distancing, and “work from anywhere” are expanding the prevalence and scope of virtual collaboration. In fall 2020, APQC surveyed more than 800…
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Understand and Compare Knowledge Management Approaches
Many organizations know they need to invest in knowledge management, but are unsure what options are available to them or how to select the best tool, approach, or practice…
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Enterprise Content and Collaboration in the Cloud
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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On April 29-30, 2020, APQC launched KM Conversations, a virtual webinar series where KM practitioners can share their stories and learn from one another. The first week of…