Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Few terms are more popular and confusing than "Sustainability." Everyone is using it, but what does it mean? In this article, APQC provides a holistic definition plus…
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APQC shared our latest research insights and the value of the ongoing partnership between knowledge management (KM) and process and performance management (PPM). Participants…
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What do you do when you have a unique business model needing to go through a transformational journey? Chumash Enterprises partnered with APQC to answer this question and…
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As a nationally renowned poet and former Googler, Tucker Bryant has identified a handful of powerful tools poets have relied on for millennia to unshackle themselves from…
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Flux: Growing Through Change
Being adaptable and flexible have always been hallmarks of effective leadership and a fulfilling life. But in a world of ever-more change—and an ever-faster pace of change…
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The Knowing-Doing Phenomenon
It’s not enough to just collaborate and learn, you must act. Knowledge management (KM) gives you the insights and expertise you need to enable innovation, empower people, and…
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Effective change management involves helping employees understand how they're affected, providing resources for transitioning, and supporting them to sustain skills and…
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According to APQC's Knowledge Management Priorities and Trends survey, change management remains the top priority skill for KM to develop. This sustained focus has helped…
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Amid the hype of technologies like AI and a constantly changing business landscape, it’s easy for organizations to forget the importance of key skills like collaboration and…
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APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
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As organizations continue to strive for higher levels of sustainability, it is critical to consider how their packaging practices impact the environment. This article draws…
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Rising expectations related to sustainability necessitate supply chain leaders refocusing their efforts less on employee behavior and more on higher-impact initiatives across…
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Culture is a Key Foundation for Process Work
Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. In this article, APQC…
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How to Get Employee Buy-in for Measurement
For measurement to lead to tangible improvement, an organization must communicate with staff about the measures, align them with strategic objectives and actual work, analyze…
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Developing the Project Scope
Developing the project scope is essential to ensuring that the project stays on track and meets its business objectives. This article describes the components of an effective…