Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
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This case study explores how one organization built a top-down and bottom-up improvement process that uses meta data and integrated systems to automate the submission and…
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Global HR consulting firm Mercer has a wealth of documented expertise and thought leadership at its disposal for consultants and clients alike, but it hasn’t always been easy…
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Cargill is one of the largest privately held corporations in the U.S. and a trusted partner for food, agriculture, financial, and industrial customers in more than 125…
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Throughout more than two decades researching KM programs, APQC has seen organizations succeed with a variety of portal styles and capabilities. That said, some organizations…
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There’s a common misconception that risk management is all about minimizing risk. That’s why some folks call their risk management teams, “The Department of No.” But the real…
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This best practice has been updated from the original published in 2011. Tools and technology make process management more efficient and easier to communicate throughout an…
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Webinars & Videos|
The Mercer Brain: The Brain Behind Content Findability
As the world's largest HR consulting firm, Mercer relies on its intellectual capital to engage with prospects and clients. But despite having a wealth of information at its…
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Presentation Slides|
The Mercer Brain: The Brain Behind Content Findability
As the world's largest HR consulting firm, Mercer relies on its intellectual capital to engage with prospects and clients. But despite having a wealth of information at its…
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After numerous mergers and acquisitions, the Dentsu Aegis Network UK found it had multiple processes, for the Media line of business, that lacked consistency across the…
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This case study explores how TechnipFMC created a federated governance structure for digital transformation with a central digital team, an executive steering committee, and…
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Infographics|
KM Partnerships: How and Why to Work with IT
This infographic outlines key aspects of a functional partnership between knowledge management and enterprise IT, including: reasons to partner, synergies and…
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A manufacturing organization wanted to move to a more innovative and collaborative operating model, but its complex data environment made it a challenge to gain a holistic…
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Articles|
Building a KM Partnership with IT
The IT function is the most obvious fit for knowledge management partnership. KM relies on IT to build, configure, and manage many of the applications employees use for share…
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The U.S. Internal Revenue Service (IRS) earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the enterprise level…