Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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There are many reasons why KM might be fighting an uphill battle when new leadership comes into the organization. The good news is that there are actions the KM team can take…
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Secure People and Partners for KM
Many organizations approve the development of a knowledge management (KM) strategy and program without allocating personnel to make KM happen. Often, these organizations…
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To successfully deliver value, knowledge management (KM) programs must align with business needs. The tricky thing is that different business and user groups have different…
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Speed to results is critical for any fledgling knowledge management program. The faster KM can switch from planning to execution and start delivering value to the business,…
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Governance is essential for establishing and sustaining a knowledge management (KM) program. It outlines the roles and structures needed to ensure knowledge flow processes…
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Governance and ownership pose plenty of challenges for process management, knowledge management (KM), and data management teams individually. When an organization wants to…
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Cloud Platforms Should Balance Strong Central Oversight with Decentralized Implementation
Drawing from the results of APQC’s Enterprise Content and Collaboration in the Cloud research, this article examines the governance structures and practices shown to be most…
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APQC’s research cites sponsorship as one of the top barriers to knowledge sharing inside organizations. Sponsorship can become a problem when KM lacks support from leaders or…
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APQC’s research cites experience as one of the top barriers to knowledge sharing inside organizations. Experience can inhibit knowledge sharing when employees don’t think…
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Building KM Skills: World Vision, U.S. Department of State, and NASWA Discuss Traits for Success
In March 2020, APQC hosted a webinar with KM leaders from World Vision International, the U.S. Department of State, and the National Association of State Workforce Agencies …
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Knowledge management (KM) teams often find that their goals and activities overlap with those of the learning and development (L&D) organization. Both want to connect people…
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Building a KM Partnership with IT
The IT function is the most obvious fit for knowledge management partnership. KM relies on IT to build, configure, and manage many of the applications employees use for share…
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There are several reasons why knowledge management (KM) functions should partner with enterprise digital teams. KM’s understanding of information flows, content and…
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To optimize the flow of knowledge across the organization, knowledge management (KM) teams often need to partner with related functions such as HR, IT, organizational…
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The winners of APQC’s 2019 Excellence in Knowledge Management Award have proven themselves to the businesses they support. This, over time, has enabled them to take on more…