Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
2024 KM Priorities and Predictions Survey Report: Organizational Size by FTEs Comparison
To kick-start 2024, APQC surveyed knowledge management experts and practitioners to determine their highest priorities and top objectives. This research aims to assess the…
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Data and Measures|
2024 KM Priorities and Predictions Survey Report: Comparison by Role Level
To kick-start 2024, APQC surveyed knowledge management experts and practitioners to determine their highest priorities and top objectives. This research aims to assess the…
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Collections|
2023 Knowledge Management Webinars
APQC hosts regularly scheduled knowledge management (KM) webinars to engage members and foster connections. Some of these events feature internal KM subject matter experts …
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Reports & White Papers|
2024 Knowledge Management Priorities and Predictions Survey Report
Although knowledge management has been present for decades, its role and methods are constantly evolving in response to the ever-changing business environment, user…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
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Collections|
2023 Knowledge Management Priorities & Predictions
With the markets changing rapidly and the rise of remote and hybrid work, companies have had to re-evaluate their priorities for knowledge management and collaboration. This…
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Reports & White Papers|
2023 Knowledge Management Priorities and Predictions Survey Report
The role and methods of knowledge management have undergone continuous change over the course of decades. As the business environment, technology, end-user expectations, and…
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Learn about four key inputs needed to start the strategic planning process, where to get them, and what steps to take next.
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Articles|
Finding and Interviewing KM Stakeholders
When designing a knowledge management strategy, it’s important to gather feedback from a range of stakeholders, from executives and department heads to a cross-section of end…
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Tools & Templates|
APQC’s Use Case Scenario Template and Examples
Scenario planning can help a knowledge management team understand its internal customers and their goals and challenges; determine how existing tools and approaches can be…
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Knowledge management leaders can use scenario planning to think about impending changes that will impact KM and analyze the needs of employees who use KM tools and approaches…
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Tools & Templates|
APQC’s Knowledge Management Strategic Planning Definition Worksheet and Examples
APQC’s Knowledge Management Strategic Planning Definition Worksheet helps knowledge management teams outline the goals, strategies, and activities necessary to achieve…
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Reports & White Papers|
Strategic Planning for Knowledge Management
Strategic planning for knowledge management is important because it helps you operationalize your KM strategy and determine the resources needed to support it. This white…
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Tools & Templates|
Understanding KM Maturity Capabilities: Objectives
This tool outlines how KM objectives evolve as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the objectives section of APQC’s KM Capability…