Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Knowledge Revolution with Generative AI: Megatrends and Success Stories Presentation Slides
Artificial intelligence has accelerated interest in knowledge management (KM), automating many tasks and breaking down barriers to adoption within organizations. By contrast,…
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Presentation Slides|
Improv Conversations
The session helped participants leverage their people-centric skills to build vibrant, problem-solving cultures. They discovered digestible nuggets of wisdom, usable micro…
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Introduction to Talent Acquisition Measures
During the second webinar of a 4-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure talent acquisition,…
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Highlights from APQC's 2024 Conference: Connect. Change. Grow Webinar Slides
In today's fast-paced and constantly evolving workplace, organizations must adapt to survive and thrive. Growth originates from within, not from external sources, emphasizing…
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Creating a Virtual Member of a Community of Practice
During this session, a research project utilizing artificial intelligence in order to develop advanced knowledge management technologies for the Defense Advanced Research…
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The Role of Artificial Intelligence in Process Improvement and Knowledge Management
During this session, Google discussed how Artificial Intelligence, driven by Generative AI, is becoming a board-level topic for many businesses, and how it is set to…
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Storytelling with Data: Grab A Hold of Your Audience & Share your Message
In this session, attendees learned how to effectively shape the stories behind the data to make it more meaningful to stakeholders. They also discovered how Kellanova…
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The True Cost of Losing Knowledge and How to Save It
In this session, participants learned about the pressing challenges organizations face in managing their wealth of knowledge and information. The session explored the…
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Proving In-Person Event Value Through Network Mapping: One KM Team’s Journey
In this session, the Knowledge Management team at Collins Aerospace demonstrated the value of in-person events through network mapping, which analyzed conference attendees'…
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Don't Call It a Comeback: Enhancing Value Despite Unpredictability
In this session, CRB Group discussed how to innovate and adapt during times of uncertainty in order to deliver business value enhancements and inventive solutions. The…
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You've Built Amazing Process Maps - What's Next?
So, you've invested the time and energy to build some amazing process maps - bringing together subject matter experts to document “how you do what you do” in a meaningful way…
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Connecting the Dots: The Evolving Knowledge & Process Partnership
APQC shared our latest research insights and the value of the ongoing partnership between knowledge management (KM) and process and performance management (PPM). Participants…
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Inspiring Progress: The Pursuit of Excellence through Continuous Improvement
Texas Health and Human Services (HHS) is the largest state agency in Texas. HHS delivers hundreds of services and supports millions of Texans through the efforts of more than…
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Scaling Procurement Process to Enable Organizational Synergies
This session focused on key takeaways and lessons learned from the Synergy Program at Aristocrat Technologies. The program was introduced to build a bottom-up effort to drive…
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From Lip Service to Full Service: Our Product Engagement Strategy Transformation
The session focused on the development of Ogletree Deakin's KM engagement strategy, highlighting our journey from a members-only approach to a more collaborative and…