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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Key Measures for Expertise Location
This document lists measures commonly used to evaluate expertise location processes and systems (i.e., tools and approaches that help employees find and reach out to…
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Tools & Templates|
Organizational Performance Measures Impacted by Knowledge Management
This article lists examples of measures that organizations can use to correlate KM activities with organizational performance. It includes measures for cost, revenue,…
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Tools & Templates|
Key Measures for the Transfer of Best Practices
This document lists measures commonly used to evaluate approaches for transferring best practices among teams, locations, departments, and/or business units. The list…
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Tools & Templates|
Key Measures for Communities of Practice and Networks
This document lists measures commonly used to evaluate communities of practice and networks. The list includes both activity measures, which track participation and…
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Tools & Templates|
Key Measures for Collaboration
This article lists examples of measures that organizations can use to track collaboration adoption and participation, efficiency and quality, engagement and satisfaction, and…
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Tools & Templates|
APQC’s Knowledge Management Strategic Planning Definition Worksheet and Examples
APQC’s Knowledge Management Strategic Planning Definition Worksheet helps knowledge management teams outline the goals, strategies, and activities necessary to achieve…
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Tools & Templates|
APQC’s Use Case Scenario Template and Examples
Scenario planning can help a knowledge management team understand its internal customers and their goals and challenges; determine how existing tools and approaches can be…
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Tools & Templates|
KM Event Types: Pros and Cons
Events are a great way to engage employees in knowledge management (KM). This tool includes pros, cons, requirements, and case examples for various types of KM.
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Tools & Templates|
APQC's KM Competencies Gap Analysis Template
APQC's KM Competencies Gap Analysis Template is designed to help KM teams identify gaps between current-state and desired levels of core competencies. APQC recommends using…
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Tools & Templates|
Core Competencies for Knowledge Management Teams
APQC has defined a list of core competencies for KM teams, divided into four categories: Project and program management Consulting and customer centricity …
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Tools & Templates|
Knowledge Management IT/Business Analyst: A KM Core Team Job Description
APQC has consulted with industry leaders to create sample job descriptions for common knowledge management (KM) core team roles. This is the job description for the knowledge…
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Tools & Templates|
KM Core Team Job Descriptions: Defining Key Positions and Their Responsibilities
APQC has consulted with industry leaders to determine which KM core team roles are most vital to the success of a KM program: KM leader, KM specialist, KM communication…
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Tools & Templates|
APQC’s Content Audit Template
This template is designed to help KM and content management teams perform a content audit, which involves identifying and assessing knowledge content across various sites and…
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Tools & Templates|
Knowledge Management Communication Director: A KM Core Team Job Description
APQC has consulted with industry leaders to create sample job descriptions for common knowledge management (KM) core team roles. This is the job description for the…
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Tools & Templates|
Knowledge Management Leader: A KM Core Team Job Description
APQC has consulted with industry leaders to create sample job descriptions for common knowledge management (KM) core team roles. This is a job description for a knowledge…
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