![](/sites/default/files/styles/landscape_lg/public/2018-12/Photo_Resource_LibraryBackground1_0.jpg?itok=CaqpNLl5)
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Articles|
Building a KM Partnership with IT
The IT function is the most obvious fit for knowledge management partnership. KM relies on IT to build, configure, and manage many of the applications employees use for share…
-
There are several reasons why knowledge management (KM) functions should partner with enterprise digital teams. KM’s understanding of information flows, content and…
-
Presentation Slides|
Exploring Excellence in Knowledge Management
In 2019, APQC launched its Excellence in Knowledge Management award to recognize organizations with mature KM capabilities in the areas of strategy, people, process, and…
-
In this article, you will learn about three tactics APQC’s 2019 Excellence in KM Award winners use to focus their KM efforts on the most impactful opportunities. First, they…
-
The winners of APQC’s 2019 Excellence in Knowledge Management Award have proven themselves to the businesses they support. This, over time, has enabled them to take on more…
-
An important commonality among the recipients of APQC’s 2019 Excellence in Knowledge Management Award is that they innovate and embrace trends. In this article, you will…
-
The winners of APQC’s 2019 Excellence in Knowledge Management Award have all taken explicit steps to position KM as a everyone’s job, rather than a task limited to the core…
-
Articles|
Measure What Matters to the Business in KM
In this article, you will learn how the 2019 Excellence in Knowledge Management Award winners connect KM activities to business outcomes and deliver real-time analytics to…
-
All knowledge management programs have peaks and valleys over time. It’s easy for even a well-established and mature KM program to fall out of step with the business or …
-
In 2019, APQC launched the Excellence in Knowledge Management Award to recognize mature, sustainable KM programs that are delivering significant value to their organizations…
-
Presentation Slides|
Strike Team: A Case Study in Conscious Leadership
Government entities are known to be hierarchical, conservative, and characterized by silos. As such, it’s hard for government organizations to change. At APQC’s 2019 Process …
-
Government entities are known to be hierarchical, conservative, and characterized by silos. As such, it’s hard for government organizations to change. At APQC’s 2019 Process …
-
APQC’s research cites awareness as one of the top barriers to knowledge sharing inside organizations. Awareness can become a problem when employees don’t understand what KM…
-
APQC’s research cites time as one of the top barriers to knowledge sharing inside organizations. Time can become a problem when employees literally don’t have a moment to…
-
This executive summary outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.