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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Organizations today have a variety of tools at their disposal to measure employee satisfaction and loyalty, but none of them come close to the simplicity of Employee Net…
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How to Evaluate Turnover
Too much or too little turnover is a drag on your human capital budget and your organization’s bottom-line. How can you tell whether your organization is hitting its target…
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During APQC’s 2024 conference, the Canadian Medical Protective Association (CMPA) showcased a knowledge capture process using a suggestion management system. They utilized…
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As part of APQC’s 2024 conference, Brad Bannwart (Senior Program Manager, KM) and Nancy Allen (Senior Program Manager, Global Supply) shared insights and lessons learned from…
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Tips for Preventing Turnover
For employers, the effects of unwanted turnover are significant. There are explicit expenses to source, recruit, and train new hires. And there are less tangible costs, such…
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The fast-paced and ever-evolving nature of today's workplace requires organizations to adapt in order to thrive. While external changes can happen, the key to growth lies in…
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Improv Conversations
The session helped participants leverage their people-centric skills to build vibrant, problem-solving cultures. They discovered digestible nuggets of wisdom, usable micro…
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Tight labor markets in recent years have turned virtually every aspect of talent acquisition into a target for innovation and automation. Combined with the shift toward…
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For a 70-year-old steel rod and wire company, creating an organization-wide process management model was the key that unlocked digital transformation.Grupo DEACERO, a…
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Given the rising number of cyberattacks, it’s not surprising to see organizations implementing controls around asset management, requiring multi-factor authentication,…
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Speed is critical when identifying the impacts of a disruption on your supply chain. Ideally, organizations facing disruption need to activate contingency plans and move…
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As part of a multifaceted talent acquisition strategy, an organization’s approach to identifying and connecting with people whose skills match both the present and…
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How to Conduct a Stay Interview
Stay interviews are growing in popularity, and with good reason. In a competitive talent market, employers must take a proactive approach to retention. From this article,…
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How to Conduct an Exit Interview
One important, and often underused, tool for understanding the drivers of employee resignation is the exit interview. In this article, you will learn about the what, why, who…
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Talent acquisition and retention, perennially important considerations for executives and boards, are closely tied to employer branding and the candidate experience. To…