As part of a Collaborative Benchmarking study that’s going on right now, APQC is researching and writing about organizations that excel at engagement and participation for knowledge management. These are firms that have figured out how to make KM fun while inspiring people to work together and…

In today’s New York Times, Catherine Rampell reports that some employers are discouraging the unemployed from applying for job openings and/or filtering out jobless applicants. Rampell’s article, “The Help-Wanted Sign Comes With a Frustrating Asterisk,” lists a number of reasons why employers may…

I've almost finished reading Delivering Happiness by Tony Hsieh, CEO of Zappos.com. I'm sure many of you have already read it since it came out last year and was #1 on The New York Times Bestseller List. But this was my first time through it. Fascinating book! I highly recommend it. The book got me…

Don't sweat your financial reporting, budgeting, and planning processes this year. APQC has just released two insightful white papers Fast Delivery of Complex Financial Reports –How Leading CFOs Do IT and How Corporate Financial Analysts are Dealing with Uneven Growth.

Yesterday, I hosted a Webinar all about the new “Business Excellence” content in the Knowledge Base. If you are at all curious about the latest and greatest that we have in process management, measurement, benchmarking, and innovation, check it out here: Now in the Knowledge Base: Business…

Amidst economic struggles and high unemployment levels, skills shortages endure. Particularly persistent and acute is the shortfall of scientific, technical, engineering, and mathematical (STEM) talent. Consider these findings from APQC’s recent Work force Capabilities survey.  More…

This morning, I gave a 30-minute presentation highlighting the best KM content APQC has published so far this year. If you want to find out what’s new and exciting in the Knowledge Base, I recommend listening to this recording of the presentation or downloading the slides. The slides are…

What practice in procurement is associated with shorter supplier lead times and faster PO processing? Category Management. By clustering suppliers into categories, you can leverage similar market intelligence, sourcing strategies, and supplier relationship management programs. Here's an…

No one knows who first said it, but a popular saying asserts: "You don't know where you're going until you know where you've been." I'd like to offer an equally, if not more important, statement that can be applied to process management and improvement: "You don't know where you can go if you don't…

Effectively Managing Risk Across the Enterprise is a new and ground-breaking report from APQC on enterprise risk management (ERM). The pioneers featured have crafted mature ERM programs that not only protect them from major negative events, whether strategic, operational, or financial,…