As part of a Collaborative Benchmarking study that’s going on right now, APQC is researching and writing about organizations that excel at engagement and participation for knowledge management. These are firms that have figured out how to make KM fun while inspiring people to work together and share their knowledge.

A great example of this is the Federal Reserve Bank of Cleveland, whose KM team uses games, skits, and interactive demonstrations to get people excited about KM tools. You can find out more in this short article: How the Federal Reserve Bank of Cleveland Communicates About Collaboration. Look for a full case study on the Federal Reserve Bank of Cleveland and its KM engagement and participation practices later this year, when we publish our new report Engagement and Participation for Knowledge Sharing and Collaboration.