I've almost finished reading Delivering Happiness by Tony Hsieh, CEO of Zappos.com. I'm sure many of you have already read it since it came out last year and was #1 on The New York Times Bestseller List. But this was my first time through it. Fascinating book! I highly recommend it. The book got me thinking...how do most organizations deliver happiness? And how crucial is the supply chain to that happiness? 

I am happy to say that APQC profiled Zappos.com in our best practices report on Improving Working Capital Management and Cash Flow Intelligence. In its case study, Zappos talks about how it is working to dramatically reduce the quantity of purchasing and receiving exceptions by 75 percent. Think how happy it would make your organization, suppliers, and customers if you could do that!