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No More Butts in Seats? Measuring Productivity in a Hybrid-Work Environment
Productivity is an enduring hot topic among macro-economics nerds and managers in charge of operations, quality, and improvement programs. But current trends—notably remote work, rapid turnover, and the controversy over “quiet quitting”—have gotten more people thinking about what productivity…
Come Together: The Power of People and Partnerships
In Mid-May, knowledge, process, and performance management professionals came together in Houston for APQC’s 2022 conference. This year’s event—Building the Roadmap Together—focused on ways for process and knowledge to solve problems and support new business models, strategies, and organizational…
How Do You Create a Shared KM and Process Roadmap?
Process and knowledge management (KM) teams often have different personalities. Process people are more linear thinkers focused on the straightest path to a given outcome, whereas KM people tend to be more freeform and value the journey as much as the destination. But one thing these groups have in…
Iowa Could Have Avoided Its Digital Fail with KM Best Practices
Monday’s Iowa Caucus vote-counting disaster feels like the most predictable failure in recent history. Admittedly it’s early days yet, and a full autopsy of the people, process, and technology mistakes involved in the fiasco has yet to be assembled. But from early reporting, the Iowa Democratic…
3 Ways Better Knowledge Management Will Mean Better Projects
APQC’s CEO Carla O’Dell is fond of pointing out that knowledge management succeeds when it is applied to the right challenges and opportunities. “Nothing accelerates KM like a knowledge problem,” she says. In many organizations, project management is a vital area where KM can be leveraged to make…
Knowledge Transfer Is a Process, Not An Event
Below is a video made by Carrie Tracy, senior knowledge manager at RelayHealth (McKesson Corporation), previewing her breakout session at the 2015 APQC Process Conference October 29-30. In this great cartoon, she gives a sneak peak of her session, including the concerted process design that has…
Sandy Kemsley Talks About Collaboration and Business Process Management
This morning I got to hear Sandy Kemsley speak at APQC’s 2013 Process Conference. While she’s a business process management analyst and consultant, her keynote, Changing Incentives for Knowledge Workers in Collaborative Enterprise Processes, resonated for me—and I think would for other KMers.…
Embedding Knowledge Management in Business Processes and Workflows
Over the past few years, APQC has noticed a trend in our knowledge management research. Namely, best-practice organizations build knowledge sharing and collaboration into the way employees already work, instead of having those activities be separate add-ons that people have to shift gears to…
APQC Recognized as a Global MAKE Award Winner
The news was just released today that APQC has been named a 2011 Global Most Admired Knowledge Enterprise (MAKE) Award Winner. This is the second time we’ve been recognized as a Global Winner and the seventh time we’ve been acknowledged in the North American category. We are thrilled and humbled to…