The APQC Blog

Embedding Knowledge Management in Business Processes and Workflows

Over the past few years, APQC has noticed a trend in our knowledge management research. Namely, best-practice organizations build knowledge sharing and collaboration into the way employees already work, instead of having those activities be separate add-ons that people have to shift gears to participate in. When employees see KM as something that’s part of their daily routines, it becomes a lot easier to convince them to participate.

This fall, we explored this idea by surveying 84 organizations on how they integrate knowledge management into key business processes and workflows.  Respondents were asked what approaches they use to blend KM into the flow of work and what they see as the most important ingredients for long-term success.

You can read all about the survey and what we learned in my new article: Knowledge Sharing in the Flow: Survey Results. In the article, I tie the data to best practices from APQC’s research and suggest ways to increase your organization’s KM integration. We’ve opened this article up to everyone for a limited time, so you can download it even if your organization is not a member of APQC.

We are also kicking off a new Collaborative Benchmarking study on this topic, Putting Knowledge in the Flow of Work for Real Results, in January 2012. The study will take an in-depth look at how best-practice organizations build collaboration, knowledge capture, and knowledge sharing capabilities into existing processes and workflows.  To learn more about the research and how you can get involved, visit www.apqc.org/KMintheflow.