Below is a video made by Carrie Tracy, senior knowledge manager at RelayHealth (McKesson Corporation), previewing her breakout session at the 2015 APQC Process Conference October 29-30. In this great cartoon, she gives a sneak peak of her session, including the concerted process design that has enabled RelayHealth to optimize internal knowledge transfer so that learners retain the correct level of information while instructors understand the audience and deliver the right information to the right people at the right time.
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