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How to Build Trust and Engagement with Virtual Teams
Virtual teams have become the new normal. But with so many organizations currently engaged in digital transformations, the virtual teams of tomorrow are going to be different from those of today. The transition to a more digital workplace will bring new tools, new priorities, and new ways of…
4 Reasons Not to Fear Robotic Process Automation
Robotic process automation (RPA) has quickly become inevitable. In March of 2018, APQC interviewed Tilak Banerjee, a director at Dell-EMC, on RPA: “When we started in 2015, RPA was more or less a new concept in the shared services industry,” said Banerjee. “Right now, a lot of companies I talk to…
How These 6 Technologies Can Advance Your Sales & Operations Planning
During APQC’s recent study on sales and operations planning (S&OP), we found that certain technologies are driving more capable and efficient S&OP processes. Specific industries are adopting technology such as AI and data analytics to address planning challenges, which indicates a critical…
Why It’s So Hard to Engage Senior Leaders in KM—And What to Do About It
Executives are very busy people. They can also be skeptical when it comes to new initiatives, especially when they can’t immediately see how an investment will translate to the bottom line. That’s a big factor in why it’s so hard for knowledge management teams to get leaders on their side, much…
The Benefits of Automating your Invoicing and Accounts Receivable Processes
Invoicing and accounts receivable (AR) are core finance transactional processes that lie at the heart of an organization’s liquidity and working capital management. These two processes are flip sides of the same coin, with invoicing encompassing the activities involved in billing customers for…
People Engagement and Digital Savvy to Deliver Value in Your Process Management
In October, process and performance management professionals from around the globe came together in Houston for APQC’s Annual Process and Performance Management Conference. This year’s event—titled Evolving for the Digital Age—was a recognition of the shifts in leaderships’ expectations and…
How To Overcome and Sustain a Process Framework
I recently spoke with Evelyn Brisibe, senior performance excellence advisor at AltaLink to discuss change management and its ability to help organizations introduce, implement, and sustain a process management framework and mindset. How do you define a process management mindset? A process…
Top 10 Ways to Onboard New Hires
What do you recall about your first day on the job? Our first days in a new job are some of our most memorable work experiences. And too often they do not make for positive memories. The typical onboarding process can leave new hires overwhelmed. New hires are inundated with forms,…
KM Fills a Gap in AI Projects
I, along with my colleague Lauren Trees, recently interviewed 21 organizations applying artificial intelligence (AI) and robotic process automation (RPA) internally and found that the organizations that had made the most progress, had the most experimentation, and were having the most successful AI…
Future Proofing Your KM Program
There is an AI/automation arms race underway between the big players—IBM, Amazon, Alphabet, Microsoft, and Facebook – and knowledge management is the beneficiary. Turns out, KM tasks such as content management, tagging, search, and expertise location are good targets for AI and might really…