I have some breaking news for you. In case you were not aware, the photo sharing app Instagram is really, really popular. In fact, as of this summer, half a billion people worldwide use Instagram. As a lifelong, committed contrarian, I proudly confess (is that an oxymoron?) that I am not one of…
I was recently able to speak with Will Thomas, vice president enterprise sales Americas at Signavio, about decision modeling, its impact on process modeling, and some advice for getting started on integrating the two. The recent adoption of a Decision Modeling Notation (DMN) 1.0 by the Object…
I come from an Italian family. My mom, the undisputed matriarch of the family, was born in Italy and takes great pride in sharing her cultural heritage with my family, often in the form of delicious Italian food. Growing up, this made dinnertime a highlight of the day, as it was a golden…
APQC recently chatted with Darren Rehrer and David Kazel of Centric Consulting about the challenges and benefits of optimizing customer onboarding in a digital age. Darren and David will be leading a breakout session at APQC’s 2016 Process Improvement Conference Oct. 3-7: Optimizing the Customer…
APQC recently talked to Shelley Sweet, president of i4 Process, about why overcoming roadblocks to implement process improvement initiatives proves to be so difficult. She provides a unique 3-PEAT method of modeling processes and analyzing data that accelerates operational improvements, and…
Here’s a universal truth: When processes are left to develop organically, they tend to grow up in isolated silos. Invariably, some silos have more mature process-minded approaches than others, making it difficult to integrate and standardize horizontally. Even when there’s a recognized need for…
APQC recently chatted with Gabriel Zubizarreta on the challenges of process improvement in finance departments and why leveraging change is about culture. Gabe will be leading the breakout session, Leveraging Change for Process Improvement, at APQC’s 2016 Process improvement Conference Oct. 3-7.…
Driving a Rover on Mars? Touring Valen's Reef in the Bird’s Head Seascape international preserve? Reliving Hurricane Sandy as the waters rose? I had a chance to experience all three of these in virtual reality (VR) at the 2016 Aspen Ideas Festival. All three experiences would have been…
After all these years it’s finally here! You may have heard that APQC is adding definitions to the process framework. If you haven’t, go take a quick peek at the blog post where I announced their development. I put lots of information in there about why we did it and the history of definitions…
APQC chatted with Dr. Angela Johnson, CI Manager at DTE Energy, and Carmen Bender about how creating a culture of change in process takes engaging leaders and focusing on small group success. Angela and Carmen will be leading the breakout session Engaging Leaders and Employees Through the…