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3 Elements of a Strong Process Management Foundation
Due to some conflicts and a general desire to keep things simple, my husband and I decided to spend New Year’s Eve at home this year. As could be expected, we started the evening by taking stock of 2021 and what we wanted to prioritize or do differently in the new year. However, once we got past…
The Biggest Mistakes About KM Adoption
While designing and implementing KM solutions can be tricky, the hardest part is getting people to actually use them. People are busy, and most are not thrilled by change. And unlike transitioning to a new ERP system, for example, KM adoption is often voluntary. This leaves KM teams in the…
Making Smart Decisions About Process Technologies
I want a car that parks itself, drives itself, and has laser guided cruise control. I want a 4K TV, with a curved screen, and…and…and… Everyone wants the new sexy whatever, but the question is…do they really need that? Let me give you an example. How often to you get a call from…
Tackling Process & Performance Managements 2021 Problems
Coming out of 2020, organizations continued to face a wide array of challenges—ongoing supply chain disruptions, the Great Resignation, conscious consumption, and flailing legacy systems. Many of the organizational transformation work in 2021 that process and performance teams were involved in,…
Supply Chain AI Moves From Theory To Reality
New and emerging technologies are changing the way supply chains operate. The impact of technology is compounded by all the recent disruptions affecting supply chains, like the pandemic, supply shortages, and security threats. Among the technologies impacting supply chain is artificial intelligence…
How The Great Resignation Made HR More Important Than Ever
What does it mean to be important in 2021? According to Merriam Webster, it is “having serious meaning or worth.” For all the human resources professionals out there, being important has never meant more or come with bigger expectations. That realization hit me about three weeks…
Artificial Intelligence Leading to New Skills for Supply Chain
Many organizations believe that AI drives value through its impact on the number of employees needed for the supply chain. Of the organizations surveyed by APQC, 46 percent consider a reduction in headcount to be a top driver for deploying AI. A slightly smaller percentage, 44 percent, consider…
Where Organizations Struggle with Change Management
Process work is ultimately people work. Whether it’s redesigning a process, adopting a new system, or even automating or outsourcing a process—process work changes what they do and how people interact with their processes. Not only is change difficult, it’s often emotional. Resistance can come when…
How KM Can Take Advantage of the Shift to Virtual Work
Many of us who were lucky enough to remain employed over the last two years received a crash course in working from home. Remote work offers obvious benefits, especially for those with long commutes or disruptive cubemates. But some activities are more complicated when virtual. For instance, it can…
Keys To Retaining Employees in 2022
These days my news feed is full of stories about employee burnout, job dissatisfaction, and rising quit rates. Some of the articles offer solutions. They advise employers to accommodate workplace and work schedule flexibility, bolster pay and benefits, and make sure that employees have…