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In Search of the Perfect Process
The word is out: perfectionism stifles improvement. In our personal lives, most of us know that perfectionism can lead to procrastination, a mass of unfinished (because they are "imperfect") projects, wasted time, frustration, inaction, and low self-esteem. Despite this knowledge and many people's…
Embedding ERM in the Organization
Enterprise risk management leaders recognize the significant value of risk management, but selling the importance within the organization can be a challenge. APQC’s Embedding Enterprise Risk Management in the Organization features effective methods used by best-practice organizations to…
KMers, APQC Needs Your Input!
Here at APQC, we’re working to finalize our knowledge management research agenda for winter/spring 2011−2012. Based on the conversations we’ve had so far, a lot of our members and clients seem to be struggling with four things: 1. Creating a knowledge-sharing culture that delivers results 2.…
Employee Wellness. It’s Good Business.
It has taken half a century but wide-spread support for "wellness" is finally here. A majority of medium and large-size employers have implemented some form of health and productivity management (HPM) or employee wellness initiative. Common initiatives, aimed at improving employee health and…
A Learning Session on Category Management
APQC’s Open Standards Benchmarking research has some interesting information on organizations with category management programs in procurement. For instance, did you know that at the median level, these organizations process nearly 100 percent more purchase orders per full-time equivalent employee…
Faster, Better Financial Forecasts—Now or Never?
Economics has long been called “the dismal science.” The reason is that economists tend to make predictions that prove wrong. So, here we are in August 2011, and the consensus view is that developed countries such as the U.S. will experience slow and uneven GDP growth over the next 12 months. I’d…
An Organization of One
Having trouble deconstructing your business in terms of processes? Try this exercise on for size. Imagine how a process would flow if you and only you had to perform the entire thing. Pick a particular key activity, and begin looking at all the tasks that enable that activity to be completed.…
Resources to Help You Meet Your 2011 HR Objectives
2011 is more than halfway through. Find HR trend, benchmarking, and best practices content that can help you reach your human capital management (HCM) goals in my latest Webinar, Now in the Knowledge Base: Human Capital Management. In this recording, I introduce our newest content on HCM topics…
Building a Business Case for KM
When you hang out in APQC’s Houston office with Carla O’Dell and Cindy Hubert, the fact that good KM programs are founded on good business cases is ingrained in your psyche. So, when we polled the audience at our last KM conference, I was surprised to see that 28 percent of attendees said their…
Building a strong foundation: BP Trends Associates’ recent Business Process Manifesto
We here at APQC read with interest the recently posted Business Process Manifesto from BP Trends Associates. The manifesto is aimed at cleanly defining what business processes are and their context within an organization. As the lead for the effort Roger Burlton has again facilitated a thought…