When you hang out in APQC’s Houston office with Carla O’Dell and Cindy Hubert, the fact that good KM programs are founded on good business cases is ingrained in your psyche. So, when we polled the audience at our last KM conference, I was surprised to see that 28 percent of attendees said their organizations had no business case for KM. Obviously, we need to do more to get the word out about the importance of business cases!
Hopefully, our new white paper Defining a Value Proposition and Business Case for Your KM Program will do just that. I’ve tried to include everything you need to know about formulating a KM business case:
- why you need one,
- what questions your business case should answer,
- how to get executives to sit up and pay attention, and
- how to measure and validate your business case over time.
If you don’t have a KM business case yet or don’t think your current one is up to snuff, read our new white paper and get started (re)formulating your business case today.