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Knowledge Management, Experts, and AI
In today’s landscape, the airwaves resonate with discussions about Artificial Intelligence (AI) (see Emerging Technologies for Knowledge Management Survey Report | APQC) – and rightfully so. As someone who embraces emerging technologies, I’ve witnessed how they elevate knowledge…
Three Steps to Improve your AP Performance
Improving your accounts payable (AP) performance takes more than a one-and-done effort. Robust process governance, cloud-based technology, and the right delivery structures can help organizations achieve greater AP productivity. APQC recommends these three critical steps that your organization…
What is Workflow Automation?
Workflow automation focuses on the tasks within a specific process itself. Think about it this way – business process automation is the overall automation for the enterprise versus workflow automation is the automation for an individual process, kind of like end-to-end processes vs a…
Focusing on Efficiency in Logistics is No Longer Enough: Flexibility is Key
In today’s high-risk and uncertain supply chain environment, organizations must plan for disruptions and minimize their impact by balancing tradeoffs between efficiency and flexibility in logistics. While the focus on logistics efficiency alone has been a norm, recent years have underscored…
Knowledge Management Practitioners Future is Bright
Throughout the last few months, in previous knowledge management blogs I have discussed how business leaders continue to see the connection between knowledge management (KM) and the overall success for their organizations. APQC’s recent research on 2024 priorities shows KM remains a priority…
What Is the Difference Between HR and Human Capital Management?
I have spent my entire career working in the HR space and I often see the terms HR and human capital management (HCM) used interchangeably. In fact, I am guilty of using these terms interchangeably. Perhaps as a result, members ask APQC: What is the difference between HR and human capital…
6 Reasons To Attend APQC's 2024 Conference
As the APQC annual conference approaches, it’s an exciting time for me, the APQC team, and our members and clients to gather and immerse ourselves in knowledge and process management. The conference promises valuable insights and connections, and I’m here to help you prepare for this enriching…
How to Drive Continuous Improvement
Organizations can help drive continuous improvement at their organization by ensuring their employees are engaged in process improvement efforts. Here are nine ways organizations can engage and empower employees to help drive organizational process improvement. 1. Find their pain points.Focus…
3 Ways to Prevent an Uncollectable Balance Pile Up
In this period of inflation, customers are tightening their spending belts, which could result in them deprioritizing or losing their ability to pay owed balances. As such, organizations should keep a close eye on cash flow and be vigilant of early uncollectible balance warning signs. Here are…
What is Cash Flow Management?
Cash flow management involves planning, tracking, and controlling the flow of cash in and out of a business. It is a necessary process in financial planning to ensure that sufficient funds exist to meet business needs. Effective cash management is a critical component of a company’s financial…