Adam Grant is a supremely practical management guru with a well-deserved reputation based on his popularity as the youngest full professor at Wharton Business School, two best-selling books and a much-read Sunday New York Times contributor. (He might be the next Peter Drucker.) My very first BTBI…

If attending the Aspen Ideas Festival isn’t on your bucket list, you might consider adding it. Every summer, one thousand movers and shakers, CEOs, authors, politicians, pundits, and artists gather to share the biggest ideas of the day and seek solutions to the world’s pressing problems. I had…

Grey Cook and Vijayanandam M V of Hewlett Packard Enterprise Software Professional Services explain how their organization needed to find ways to increase profitability through the reuse and harvesting of massive amounts of knowledge created every year.

I recently sat down with Bernie Palowitch, President of Iknow LLC, to talk about the current state of knowledge management; the biggest developments he sees in the near-term future; and the range of challenges that KM practitioners face in developing KM strategies, picking the right tools, and…

Knowledge maps are powerful tools to inventory an organization’s critical knowledge and pinpoint areas that may be at risk. In many cases, the simple act of creating a knowledge map reveals weak links and bottlenecks in the flow of knowledge. By articulating exactly how knowledge moves through the…

Benchmarking continues to be a top tool used by leadership teams to support decision making. Organizations continually strive to leverage IT to support and align core business activities such as strategic planning, process improvement efforts, and budgeting. IT clearly supports strategic…

I must admit that I’m jumping on the band wagon of people reacting to and commenting on the merger of Microsoft and LinkedIn. I immediately thought about some work that APQC and one of our past Knowledge Management (KM) Advanced Working Groups did that was focused on the role of KM during a merger…

I am willing to bet that machines wrote some of the emails, spider crawls, and media alerts that come across your screen every day. A grizzled sports writer didn’t write the recap of the baseball game; most weather alerts and forecasts weren’t written by a meteorologist; financial analyses and…

One of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. And APQC research has found the first step in developing an effective KM change management strategy is…

(Third and final installment in my series on Chip Conley and Airbnb) I tease Chip Conley that it seems to be his destiny to be a serial disruptor of the hospitality industry, first as founder and former CEO of Joie de Vivre, the second largest boutique hotel company in America, and now as the…