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The Hardest Part of Knowledge Flow
Last week, Cindy Hubert and I presented a Webinar on making knowledge flow through organizations. We talked about APQC’s seven-step Knowledge Flow Process and how to deal with glitches and bottlenecks as you move through the cycle. As part of the call, we asked you which part of the knowledge flow…
3 Models to Transfer Best Practices in Your Organization
While not as “sexy” as social media or mobile KM, a solid process to identify and transfer best practices is one of the best knowledge-related investments an organization can make. By learning what works in other business units and locations, employees are exposed to theory, evidence, and expertise…
Learning from Sandy: KM and Crisis
Hurricane Sandy should be a warning call for businesses to take a thorough look at their crisis plans and procedures. According to The New York Times, economic losses from Hurricane Sandy could exceed $30 billion. Sandy’s impact will be felt to varying degrees in businesses around the world. Being…
Data-Driven Decisions Are Critical in Politics and Business
In the run-up to today’s U.S. presidential election, I’ve been struck by the way data and analytics have taken center stage. More and more people seem to be obsessing over polling data, “polls of polls” that synthesize data from disparate sources, and statistical models spitting out different…
APQC Added to MAKE Hall of Fame
Here at APQC, we are very excited to announce that we’re among 10 winners of the 2012 North American Most Admired Knowledge Enterprise (MAKE) award. This is our eighth time being recognized for our organizational learning practices and outstanding customer value. Even cooler, we were also admitted…
Scenario Planning for Knowledge Management
If you’re in charge of designing knowledge management tools and approaches for your organization, you know you need to pick ones that employees will actually use. Otherwise, your shiny new process or software package may end up gathering dust, not providing any value. But how do you figure out…
Knowledge Management Tools and Templates
Articles and case studies are great resources, but when knowledge managers really want to get down to business, they come to APQC for tools that can help them evaluate their programs, develop new strategies and tactics, or think about KM in a new way. Without further ado, here’s a list of some of…
Seamless Collaboration Across Boundaries
Tools like Skype and Yammer make it easy to talk to people whether they’re across the room or across the world, so why is it still so hard to break out of our silos and collaborate? APQC doesn’t have all the answers—we wish we did!—but our white paper Seamless Collaboration: Enabling Employees to…
The Cost of Not Knowing
Trustworthy information remains the critical element needed for good decision making. When it comes to improvement initiatives, many business leaders rely on a combination of facts and intuition to make the call on what will work. To strengthen the “facts” part of the equation, the source of…
Market Your Knowledge Management Program
Last May, I had the pleasure of sitting in on a fabulous breakout session at APQC’s 2012 knowledge management conference in Houston. The session, presented by Kim Harvell Glover and Tamara Viles of Aspen Technology, focused on ways to market and “sell” KM programs to employees in order to increase…