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The Most Critical KM Skills Are the Hardest to Teach
The knowledge management field has become increasingly professionalized in recent years, with more standardized job requirements and degree programs targeted at KM roles. But a lot of KM is about creative problem solving, relationship building, and trust—and there’s no step-by-step handbook to get…
Don’t Let Process Measurement Sink You
As we discussed before, data is the proverbial life blood of most organizations. It’s how we understand performance, identify opportunities for improvement or growth, and make objective strategic decisions. But good data requires asking the right questions and measuring the right things—or in other…
Better Data Visualization Starts With Simplifying the Message
Earlier this year we discussed the importance and role of data visualization. Data is the proverbial lifeblood of decision making in most organizations—whether its managing performance, identifying improvement opportunities, or driving strategic directions. Organizations rely on data visualizations…
BPM Keys to Successful Technology Implementation
Whether it’s a full-scale ERP implementation or citizen developed bots, technology implementations require extensive investments. These investments include the hidden expenses of time by employees for training, customization, and the ever-challenging buy-in and adoption. So, for something so…
Are Stay Interviews Effective?
In a recent APQC blog post, I wrote about a key tool for dealing with employee turnover—the exit interview. In this blog post, I want to talk about another critical component of any employee retention program—the stay interview. What is a stay interview? A stay interview is a discussion between…
Where Should a Busy KM Program Focus Its Attention?
Smart knowledge management teams cultivate close relationships with their stakeholders out in the business. This helps KM stay aligned with strategic priorities, anticipate ever-changing user needs, and advise business groups on how to apply KM tools and approaches to solve problems. As…
Why Do Companies Fail at Diversity and Inclusion?
Your organization has made public diversity, equity, and inclusion (DEI) commitments. It’s issued a comprehensive DEI report, avoided costly DEI missteps, and received some positive DEI press. These are important and promising developments—but there are still things that can stand in the way of…
How Do You Avoid Knowledge Silos?
A knowledge silo occurs when information does not flow between different groups or parts of an organization. One team, function, location, or business unit knows something useful, but others outside that group cannot access the knowledge—usually because it is stuck in team members’ heads, local…
Process Provides the Foundation for Transformation
Process professionals are tapped to support a growing array of projects. Supporting organizational transformation and the execution of transformation projects is one way process teams provide high-profile, intrinsic value to their organizations. Organizational transformation can include…
Come Together: The Power of People and Partnerships
In Mid-May, knowledge, process, and performance management professionals came together in Houston for APQC’s 2022 conference. This year’s event—Building the Roadmap Together—focused on ways for process and knowledge to solve problems and support new business models, strategies, and organizational…