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KM Team Success Starts with Clear Roles
KM is a systematic approach to enable knowledge and information to grow, flow and create value. KM teams are then responsible for the approaches to help knowledge, both explicit (information that has been documented) and tacit (information that lives inside people’s heads), flow to the right people…
How will AI And Automation Impact Process Improvement in 2024?
As the year draws to a close, it gives us all a little time to stop and reflect on how the current year went; what we would like to change or continue in 2024. While I have done some of my own reflection on the research conducted in 2023, I also met virtually with process professionals during our…
Effective Change Management for KM
Why it is important to focus on change management in KM Today we are watching our organizations deal with an overabundance of change. As Knowledge Management (KM) professionals, we strive to achieve a culture of knowledge sharing and collaboration through the implementation of KM strategies,…
Trends to Look Out for in HR Shared Services
Throughout my 10+ years at APQC, HR shared services has been one of the hottest topics for our members—and for good reason. The shared services delivery model moves responsibility for high-volume transactional HR work from business-embedded HR partners to HR staff working in a centralized services…
Measuring Supply Chain Change Management
In the post-pandemic world, one constant in supply chain has become change. As a result, organizations are investing more time and resources to undertake change management projects within and across supply chain functions.With so many rapid, moving parts, how do organizations decide if a change has…
Financial Management Priorities and Trends for 2024
If we have learned anything in the past few years, we learned that we are living through a time where economic headlines change quickly and finance departments must be ready to react to those changes and make informed decisions quickly.As we near the end of 2023, let us look at some of the trends…
2024 Predictions for Knowledge Management
Business leaders continue to see the connection between knowledge management (KM) and overall success for their organization. A culture of knowledge sharing and collaboration, along with well-documented and accessible knowledge, helps organizations develop and engage employees throughout the…
How to Set Key Performance Indicators
As organizations continue to put greater emphasis on fact-based decision making, ensuring relevant measures and timely access to data becomes increasingly important. Often organizations will pinpoint a handful of Key Performance Indicators (KPIs) to gauge the organization’s operational performance…
2024 Predictions for Supply Chain
In recent years, supply chain management (SCM) has come face to face with many challenges—global pandemic shutting down factories, post-pandemic labor shortages and port congestion, intensification of climate change, growing inflation, and geopolitical tensions. These challenges forced…
Process Management Professionals Still Consider Communication King
I recently wrapped up research on our People of Process Management project. We conducted this survey back in 2019, and it was fun to gather new insights, as well as look at the data from 2019 – see what has changed, what has stayed the same, and what makes process people who they are. This is…