I recently had the opportunity to talk with Pontus Westerberg, program officer at UN-Habitat, about the non-profit Block by Block program that leverages the best-selling video game Minecraft for public space planning by engaging local community members. The global accomplishments of Block by Block…
In December of 2018, APQC conducted its annual survey to understand the common challenges and priorities of financial practitioners’ agendas for the year to come. There were 258 respondents to the survey across industries and geographies. Seventy percent of survey participants reported over $1…
Knowledge silos and knowledge hoarders are two of the biggest roadblocks that prevent employees from engaging in KM. Silos emerge when one part of the business—such as a team or business unit—doesn’t share knowledge with others. Knowledge hoarding is when an individual employee doesn’t share…
Motivating employees to share and reuse knowledge is the holy grail of knowledge management. And while there are a few “natural born KMers” who actively seek out opportunities to share knowledge, most employees need KM to be easy and not feel like an added burden. So, APQC asked a roundtable of KM…
Putting communities and collaboration tools in place is one thing; getting people to actually use them is another. A lot of knowledge management efforts fizzle out because they fail to catch fire with employees. And given how many organizations are currently going through digital transformations (…
Process Owners absolutely LOVE APQC’s Process Classification Framework (PCF)®. Here are three key reasons why they love it so much – but first – who is a process owner? Process owners are like chief operating officers for tiny slices of an enterprise. Process owner responsibilities vary from…
Think about all the ways you use a map. To get GPS directions on your phone. To estimate your Uber/Lyft drive ETA. To find a restaurant or gate at an unfamiliar airport. To track your kids and their location via their cell phone. To find that country that you have always wanted to…
January is the perfect time to revisit what’s hot—and what’s not—in knowledge management. New tools and techniques crop up all the time, but trends can quickly fizzle out if they don’t deliver the results their proponents promise. So, what’s trending right now, and what does it tell us about the…
It’s the time of year again where we take stock of the trends and challenges impacting process and performance professionals in 2019. In other words what trends and topics are important to you? And even more importantly, what’s impeding the effectiveness of your work? Queue drumroll. The…
This is the question we were asking as APQC embarked on its most recent training and development research study. We wondered: Has the prevalence of job hopping, layoffs, and flat organizations lessened the value of career development in the eyes of employers and employees? After analyzing…