What are the best knowledge management tools to thrive during COVID-19? Collaboration platforms are the best-fit tools for our new normal of virtual work and fast-changing business needs. Collaboration platforms allow employees to share information, ask questions, and communicate with each other…

Given the rapid pace of technology change, the growing frequency of mergers and acquisitions, and the introduction of new business models, we at APQC expected disruption to be a major theme for 2020. But like everyone else, we did not expect that a global pandemic would upend businesses around the…

Culture is a powerful driver of knowledge management. All KM approaches are social activities in one way or another. Clearly, approaches like communities of practice and lessons learned work best when people trust and value each other. Even when someone searches for and leverages KM content on…

It takes time for all knowledge management (KM) programs to ramp up to the highest levels of performance, but there are ways to launch faster and speed up results. Whether your KM program is at the starting line or trying to catch up on the next lap, here’s how to move fast and go far.  …

Knowledge management (KM) gets the most traction when it’s baked into employees’ regular workways and everyday habits. At APQC, we call this “in-the-flow KM.” When people use and contribute knowledge as part of their normal work, they don’t see KM as something extra. If they even realize they’re…

Most people understand that knowledge management, or KM, is a pretty good idea. Sharing and re-using knowledge helps everyone in the organization work smarter, faster, and with fewer mistakes. But why, then, do so many KM initiatives fail? Let’s look at five problems that can trip up well-…

In a business environment driven by high customer expectations for speed and quality, increasing volatility and risk, and market interconnectedness, best-in-class sourcing and procurement is a significant competitive differentiator. But organizations are struggling to find skilled procurement…

Benchmarking is the competitive edge that allows organizations to adapt, grow, and thrive through change. Benchmarking is the process of measuring key business metrics and practices and comparing them—within business areas or against a competitor, industry peers, or other companies around the…

The best four components of knowledge management are people, process, content/IT, and strategy. Regardless of the industry, size, or knowledge needs of your organization, you always need people to lead, sponsor, and support knowledge sharing. You need defined processes to manage and measure…

APQC recently spoke with Chris Dancy, author and innovator, to discuss how people can use digital tools and data to optimize health and happiness. Chris will be keynoting at APQC’s Process & Performance Management Conference October 3-4.   There’s a wealth of data-tracking tools…