Below is a video made by Carrie Tracy, senior knowledge manager at RelayHealth (McKesson Corporation), previewing her breakout session at the 2015 APQC Process Conference October 29-30. In this great cartoon, she gives a sneak peak of her session, including the concerted process design that has…

What are the challenges in integrating Lean and financial planning analytics to achieve breakthrough process improvements? Brian Higgins, Principal at Management Resource Technologies talked to APQC about that and how Management Resource Technologies created over create over $30 million in…

Have you noticed how hard it is to get rid of things even though you never use them? Think about the last time you cleaned out your closet or garage. Are you still holding on to an out of style sweater or a bicycle you never seem to get around to riding? Psychologists call this common human…

What is the key to creating and maintaining a quality benchmarking methodology? APQC recently talked to Kathryn Kendall and James Moore of MSS Management Consulting about best practices for quality benchmarking. Among the topics discussed were mistakes people make, engaging senior staff, and…

Over the years thousands of people around the world have downloaded APQC's Process Classification Framework® (PCF) . Most of them have a clear problem they're trying to solve, while others are just curious or are doing research. One thing we have clearly understood over time is generally what…

"I'm gonna have to science the ##$^ out of this!" So says Mark Watney, lead character in the best-selling book and soon to be released movie The Martian starring Matt Damon and Jessica Chastain. Faced with death, Watney had compelling motivation to become an expert in survival on Mars. I was…

Due to the popularity of its recent webinar Best Practices in Data Visualization, APQC conducted a short poll to guide its thinking on additional research content in data analytics and visualization. This infographic is a summary of the findings on the top data analytics and visualization topics…

As part of my quest to understand how people become experts more quickly in complex scientific and technical disciplines, I interviewed Edward J. Hoffman, chief knowledge officer (CKO) at NASA. This is the second of two blogs on my conversation with Ed. You can check out the first one and learn…

On August 26, 2015, APQC conducted a webinar on benchmarking shared services centers (SSC).  The webinar highlighted characteristics that make SSCs advantageous to organizations that utilize them and how benchmarking can be used to point out opportunities for process improvement at SSCs.…

APQC recently held a webinar to discuss how companies reimage their order management processes to increase revenue, brand visibility, and customer satisfaction. Genpact’s Dipanjan Das and Rana Saha collectively responded to the follow-up questions from the webinar: How do we improve the…