On August 26, 2015, APQC conducted a webinar on benchmarking shared services centers (SSC). The webinar highlighted characteristics that make SSCs advantageous to organizations that utilize them and how benchmarking can be used to point out opportunities for process improvement at SSCs.
In the realm of financial management, SSCs function as a centralized point of control for transaction processing. They can also serve as useful platforms for perpetual pursuits of process efficiency and cost reduction. The webinar also touched on the role of process automation in driving productivity.
The webinar provided an array of benchmarks from APQC’s Open Standards Research database. These perspectives touched on key benchmarks in accounts, payable, general accounting, fixed asset management, and general accounting and financial reporting. The webinar also discussed, in brief, the importance that leading SSC place on talent development and business process management expertise.
APQC has a number of articles and studies within our Knowledge Base that focus on the important roles SSCs play within large organizations. Check out the collections on improving shared services centers and financial metrics highlights for SSCs.
Stay up to date with our upcoming financial management process improvement research, webinars, and more by visiting our expertise page.